Leverage AI Without Getting Swallowed by It

Adapt, innovate and thrive in this new AI world. [CMSWire]() Editor's Note [As AI technology continues to evolve rapidly, businesses and leaders must adapt and innovate to stay ahead. CMSWire writer Alex Kantrowitz delves into the opportunities and challenges presented by AI's advancements, highlighting the potential dangers of losing control over this powerful technology. This is a crucial read for leaders who need to understand how you can navigate the complexities of an AI-driven world and secure your company's future success.]([View article]( — Rich Hein, CMSWire editor-in-chief Got any thoughts on this topic? [Hit us up]() Featured Report [The Global State of Gifting](=/NzA2LVlJQS0yNjEAAAGLEYUAhBXqm-9cELKdlZ_Jply5ukYky4yZzPhzmQxlprfOCTvcY7QSW15wV287vx-vQ8FewdU=) This report sheds some light on the science behind corporate gifting strategies. [Read Now](=/NzA2LVlJQS0yNjEAAAGLEYUAhBXqm-9cELKdlZ_Jply5ukYky4yZzPhzmQxlprfOCTvcY7QSW15wV287vx-vQ8FewdU=) Today's Reading [Effective Ways to Prevent ChatGPT Data Breaches]() [Effective Ways to Prevent ChatGPT Data Breaches]() With the spotlight on ChatGPT security scares, experts share best practices for CX and marketing teams to prevent data breaches. [Twitter]() [Linkedin]() [Facebook]() [Using First-Party Data to Build Trust With Your Customers]() [Using First-Party Data to Build Trust With Your Customers]() How first-party data can help build strong connections amid skyrocketing personal data regulations and customer demand for personalization. [Twitter]() [Linkedin]() [Facebook]() [As AI Gets Better, Could It Swallow the Companies Building With It?]() [As AI Gets Better, Could It Swallow the Companies Building With It?]() OpenAI, Microsoft and Google may never be free of the tension between being AI technology providers and developers themselves. [Twitter]() [Linkedin]() [Facebook]() Customer Experience Metrics That Matter to This CX Leader [Melissa Henley on the importance of balancing multiple metrics to optimize customer success and growth, artificial intelligence in CX — and more.]() [Customer Experience Metrics That Matter to This CX Leader]() [Customer Experience Metrics That Matter to This CX Leader](/NzA2LVlJQS0yNjEAAAGLEYUAhBXqm-9cELKdlZ_Jply5ukYky4yZzPhzmQxlprfOCTvcY7QSW15wV287vx-vQ8FewdU=) [Customer Experience Metrics That Matter to This CX Leader](=/NzA2LVlJQS0yNjEAAAGLEYUAhBXqm-9cELKdlZ_Jply5ukYky4yZzPhzmQxlprfOCTvcY7QSW15wV287vx-vQ8FewdU=) [Customer Experience Metrics That Matter to This CX Leader](/NzA2LVlJQS0yNjEAAAGLEYUAhBXqm-9cELKdlZ_Jply5ukYky4yZzPhzmQxlprfOCTvcY7QSW15wV287vx-vQ8FewdU=) [Exporting Google Search Console Data to Looker and BigQuery for Better SEO Analysis]() [Exporting Google Search Console Data to Looker and BigQuery for Better SEO Analysis]() Enhance your search data analysis with Looker's data blending and BigQuery's direct data export capabilities. [Twitter]() [Linkedin]() [Facebook]() [Design for the Right Users: Avoid Extreme Customer Journey for Better CX]() [Design for the Right Users: Avoid Extreme Customer Journey for Better CX]() Why designing for extreme users isn't always practical in creating great customer experiences and how a "bell curve" design can be a better solution. [Twitter]() [Linkedin]() [Facebook]() [CRM vs. CDP: Key Differences and Which One to Pick ]() [CRM vs. CDP: Key Differences and Which One to Pick]() While CDP and CRM technologies do have some overlap, they are designed for different departments and perform different functions. Here is what you need to know. [Twitter]() [Linkedin]() [Facebook]() [Transformative Lessons: My Growth in Customer Experience During Steve Jobs' Era at Apple]() [Transformative Lessons: My Growth in Customer Experience During Steve Jobs' Era at Apple]() The wisdom I picked up from Steve Jobs, Tim Cook and Apple changed my professional life profoundly. [Twitter]() [Linkedin]() [Facebook]() [Balancing Customer Data Privacy and Usefulness]() [Balancing Customer Data Privacy and Usefulness]() How marketing leaders navigate the balance between customer data collection, privacy concerns and value exchange while prioritizing personalization efforts. [Twitter]() [Linkedin]() [Facebook]() [Break the AI Blame Cycle: User Responsibility in the Generative AI Age]() [Break the AI Blame Cycle: User Responsibility in the Generative AI Age]() It's time to shift the focus from blaming AI to embracing user responsibility in the ever-evolving world of artificial intelligence and technology. [Twitter]() [Linkedin]() [Facebook]() [Generative AI: Exploring Ethics, Copyright and Regulation]() [Generative AI: Exploring Ethics, Copyright and Regulation]() Before everyone jumps on the generative AI bandwagon, there are legal and ethical ramifications that must be considered. [Twitter]() [Linkedin]() [Facebook]() [ICYMI: Legal Implications of Generative AI? Twitter Blue, Top Tips for Handling Customer Rage]() [ICYMI: Legal Implications of Generative AI? Twitter Blue, Top Tips for Handling Customer Rage]() Did you miss something last week on CMSWire? Check out these brief summaries of our top stories from last week. [Twitter]() [Linkedin]() [Facebook]() [Builders Beware: Avoid Building an in-House Conversational AI Solution]() [Builders Beware: Avoid Building an in-House Conversational AI Solution]() The technical skills and vast amount of data needed to create an effective in-house solution is much too high for the average company. [Twitter]() [Linkedin]() [Facebook]() Featured White Paper [How to Optimize Your Device, Network and Cloud Costs Without Sacrificing Performance or Experience]() This white paper provides insights into device usage and actual user experience, enabling companies to reduce IT expenses associated with device refresh, software license renewals, network bandwidth and cloud traffic. 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