Achieve Better Experiences Through Predictive Analytics

A predictive analytics guide to better CX. [CMSWire]() Editor's Note [“Predictive analytics can be a powerful tool for enhancing the customer experience, but it can also be a daunting process. Fortunately, this article breaks down the five stages of predictive analytics in a way that even your boss, who still uses a flip phone, can understand. So, grab a cup of coffee and dive into the world of predictive analytics — it's like a crystal ball for your business, but without the need for a mystical guide.”]([View article]( — Rich Hein, CMSWire editor-in-chief Got any thoughts on this topic? [Hit us up]() Featured Guide [Acquiring new customers is more expensive than ever. Innovative companies are investing in their customers’ happiness to build loyalty and reduce churn.](/NzA2LVlJQS0yNjEAAAGKeSvI5E9pnNbmFc9LjHn-DAeuYSUOk8dG8ynbY-og_nuwhto2WAcEuZCEFHbJSDhOTb89IBlWtxvjUZk=) Customer success (CS) is a competitive differentiator that drives long-term company growth. Grab your free copy of "Customer Success Programs: How to Drive Impact in 2023." [Learn More](/NzA2LVlJQS0yNjEAAAGKeSvI5E9pnNbmFc9LjHn-DAeuYSUOk8dG8ynbY-og_nuwhto2WAcEuZCEFHbJSDhOTb89IBlWtxvjUZk=) Today's Reading [The 5 Stages of Predictive Analytics for CX Success]() [The 5 Stages of Predictive Analytics for CX Success]() An exploration of the predictive analytics process and examination of some of the most common models and how they can improve CX. [Twitter]() [Linkedin]() [Facebook]() [Weird Is Way Better: Why SXSW and Austin Are the Epicenter of Customer-Centric Inspiration]() [Weird Is Way Better: Why SXSW and Austin Are the Epicenter of Customer-Centric Inspiration]() SXSW can elevate your customer-centric inspiration for your brand and your customers, and it's not the only Austin-based CX conference this year! 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[Twitter]() [Linkedin]() [Facebook]() CX Decoded Podcast: A Deep Dive Into the Power of DXPs and the Road Ahead [In this episode, experts from Sitecore, Optimizely and Contentstack discuss DXPs in the customer experience space and the trend toward composable platforms.](=/NzA2LVlJQS0yNjEAAAGKeSvI5E9pnNbmFc9LjHn-DAeuYSUOk8dG8ynbY-og_nuwhto2WAcEuZCEFHbJSDhOTb89IBlWtxvjUZk=) [CX Decoded Podcast: A Deep Dive Into the Power of DXPs and the Road Ahead](=/NzA2LVlJQS0yNjEAAAGKeSvI5E9pnNbmFc9LjHn-DAeuYSUOk8dG8ynbY-og_nuwhto2WAcEuZCEFHbJSDhOTb89IBlWtxvjUZk=) [CX Decoded Podcast: A Deep Dive Into the Power of DXPs and the Road Ahead](/NzA2LVlJQS0yNjEAAAGKeSvI5E9pnNbmFc9LjHn-DAeuYSUOk8dG8ynbY-og_nuwhto2WAcEuZCEFHbJSDhOTb89IBlWtxvjUZk=) [CX Decoded Podcast: A Deep Dive Into the Power of DXPs and the Road Ahead](=/NzA2LVlJQS0yNjEAAAGKeSvI5E9pnNbmFc9LjHn-DAeuYSUOk8dG8ynbY-og_nuwhto2WAcEuZCEFHbJSDhOTb89IBlWtxvjUZk=) [CX Decoded Podcast: A Deep Dive Into the Power of DXPs and the Road Ahead](/NzA2LVlJQS0yNjEAAAGKeSvI5E9pnNbmFc9LjHn-DAeuYSUOk8dG8ynbY-og_nuwhto2WAcEuZCEFHbJSDhOTb89IBlWtxvjUZk=) [10 Top Chatbot Providers You Should Know About in 2023]() [10 Top Chatbot Providers You Should Know About in 2023]() Looking for the best way to automate customer service? Discover the top chatbot providers you should know about in 2023 to transform your business. [Twitter]() [Linkedin]() [Facebook]() [10 Voice of the Customer Tools to Maximize Customer Experience ]() [10 Voice of the Customer Tools to Maximize Customer Experience]() Collecting voice of the customer data can be hard. Analyzing and acting on it is even harder. These VoC tools can simplify the process. [Twitter]() [Linkedin]() [Facebook]() [Qualtrics and Twilio Expand Partnership, TrueDialog Partners With HubSpot, More News]() [Qualtrics and Twilio Expand Partnership, TrueDialog Partners With HubSpot, More News]() Acquia enhances digital management system, Wizard Digital merges with BrandStar, more CX news. [Twitter]() [Linkedin]() [Facebook]() [ChatGPT Is All the Rage but Don't Stop Learning Just Yet]() [ChatGPT Is All the Rage but Don't Stop Learning Just Yet]() Separating the hype from reality when it comes to generative AI. [Twitter]() [Linkedin]() [Facebook]() [Predictive Analytics: Overcoming Data Swamps in Tech's Dynamic Landscape]() [Predictive Analytics: Overcoming Data Swamps in Tech's Dynamic Landscape]() Advantages and shortcomings of predictive analytics, and how the practice is changing in order to keep up with the evolution of technology. [Twitter]() [Linkedin]() [Facebook]() [ChatGPT and Generative AI Not Replacing Copywriters... Yet]() [ChatGPT and Generative AI Not Replacing Copywriters... Yet]() Although large language, generative AI models like ChatGPT are impressive and very useful, they are not ready to replace the human in the loop. [Twitter]() [Linkedin]() [Facebook]() [Kinder AI in the Contact Center: Best Ways to Improve Your AI Customer Support]() [Kinder AI in the Contact Center: Best Ways to Improve Your AI Customer Support]() AI is revolutionizing contact centers, but getting the balance right between AI and human interactions to ensure customer satisfaction remains a challenge. [Twitter]() [Linkedin]() [Facebook]() [Monolithic to Modular: How Composable DX Is Transforming Digital Experience Creation]() [Monolithic to Modular: How Composable DX Is Transforming Digital Experience Creation]() Composable thinking can help organizations adapt to changing customer needs and preferences while minimizing disruption and ensuring a seamless user experience. [Twitter]() [Linkedin]() [Facebook]() [Microsoft Introduces AI Assistant, Google USM Advances, More News]() [Microsoft Introduces AI Assistant, Google USM Advances, More News]() Microsoft unveils new AI assistant, Google researchers have big announcement, SOCi raises $120 million, more AI news. [Twitter]() [Linkedin]() [Facebook]() Featured Guide [What Is a Composable Architecture?](=/NzA2LVlJQS0yNjEAAAGKeSvI5E9pnNbmFc9LjHn-DAeuYSUOk8dG8ynbY-og_nuwhto2WAcEuZCEFHbJSDhOTb89IBlWtxvjUZk=) This guide walks you through the benefits of using a composable architecture over traditional monolithic styles. [Read Now](=/NzA2LVlJQS0yNjEAAAGKeSvI5E9pnNbmFc9LjHn-DAeuYSUOk8dG8ynbY-og_nuwhto2WAcEuZCEFHbJSDhOTb89IBlWtxvjUZk=) [Twitter]() [LinkedIn]() [Facebook]() © Simpler Media Group, Inc. 600 California St., 11th floor, San Francisco, CA 94108 USA [Visit CMSWire]() | [Visit CMSWire Connect]() | [Email Preferences]() | [Unsubscribe]()