The Unmistakable Power of Customer Loyalty

Retain and reign: The power of customer loyalty for businesses in uncertain times. [CMSWire]() Editor's Note [“Love pizza? Me too. But what happens when your favorite pizzeria messes up your order or serves you a cold pie? Do you give them a second chance? A third? In this unpredictable business world, customer loyalty is worth its weight in gold. Loyal customers not only sing your praises but also provide valuable feedback and reviews online. Plus, keeping your regulars beats trying to woo new ones — and saves you a ton of money. That's why customer retention is key to success: it could mean a double-digit boost in profits. So make your customers feel appreciated and keep them loyal for life.”]([View article]( — Rich Hein, CMSWire editor-in-chief. Got any thoughts on this topic? 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