The Missing Piece of Your CX Puzzle: Storytelling

Combine CX metrics with storytelling. [CMSWire]() Featured Report [Customer Engagement Solutions Drive Transformational CX and EX Outcomes]() This report explores how an enterprise-wide CX strategy enables companies to be more customer-obsessed and improves customer and employee experiences while driving better business results. [Read Now]() Today's Reading [Customer Experience Metrics Aren't Enough: Storytelling Is Your Superpower]() [Customer Experience Metrics Aren't Enough: Storytelling Is Your Superpower]() Strong customer experience leads to business growth, but it’s up to CX leaders to tell the right story. [Looking Ahead: Top 5 Resolutions for Your 2023 Customer Advisory Board]() [Looking Ahead: Top 5 Resolutions for Your 2023 Customer Advisory Board]() Want to elevate your customer advisory board program in 2023? Avoid these common mistakes. [Fix Broken Customer Journeys: 5 Solutions to CX Silo Issues]() [Fix Broken Customer Journeys: 5 Solutions to CX Silo Issues]() If one step in the customer journey is frustrating, this perception can ruin the overall experience. CX Decoded Podcast: Jim Tincher on Doing B2B CX Better [Learn how to measure emotions in B2B customers, overcome silos within organizations and use data to understand the impact of inventory on customer loyalty.]() [CX Decoded Podcast: Jim Tincher on Doing B2B CX Better]() [CX Decoded Podcast: Jim Tincher on Doing B2B CX Better](/NzA2LVlJQS0yNjEAAAGJobyTN4GLtiXm226uRIeKzBQrkIL9a1VIFMLzmBGGeMtBeKdc9kMpE1lfV9U73VBW5BZo8AVMwaPYrtg=) [CX Decoded Podcast: Jim Tincher on Doing B2B CX Better](=/NzA2LVlJQS0yNjEAAAGJobyTN4GLtiXm226uRIeKzBQrkIL9a1VIFMLzmBGGeMtBeKdc9kMpE1lfV9U73VBW5BZo8AVMwaPYrtg=) [CX Decoded Podcast: Jim Tincher on Doing B2B CX Better](/NzA2LVlJQS0yNjEAAAGJobyTN4GLtiXm226uRIeKzBQrkIL9a1VIFMLzmBGGeMtBeKdc9kMpE1lfV9U73VBW5BZo8AVMwaPYrtg=) [How Technology and Self-Efficiency Improves the Customer Experience]() [How Technology and Self-Efficiency Improves the Customer Experience]() Here’s how modern technology can solve common CX frustrations and create a better result for both brands and customers. [ChatGPT Powers NICE Platform, Gainsight and Productboard Announce Partnership, More News]() [ChatGPT Powers NICE Platform, Gainsight and Productboard Announce Partnership, More News]() NICE Systems debuts CX platform powered by OpenAI's ChatGPT, Gainsight and Productboard partner up, VIQ-ASR is released, more CX news. [6 Ways ChatGPT May Change Digital Customer Experience]() [6 Ways ChatGPT May Change Digital Customer Experience]() ChatGPT will likely impact the digital customer experience world and act as a catalyst for trends already in place. [Phygital: A Confusing Neologism for a Very Real Problem]() [Phygital: A Confusing Neologism for a Very Real Problem]() I dislike the term phygital, period, but especially in a marketing or customer experience context. [Managing Customer Churn Post Festive Peak]() [Managing Customer Churn Post Festive Peak]() Competition for customer spend will be hot in 2023. Very hot. And in a looming recession, don't make marketing budgets suffer. [Uncharted Waters of 2023: Top CMO Challenges and Opportunities ]() [Uncharted Waters of 2023: Top CMO Challenges and Opportunities]() As bleak as 2023 may seem from an economic perspective, marketing leaders and CMOs are eyeing a year of new challenges — and opportunities. [CMSWire Contributor Q&A: Curtis Sparrer on Content Marketing During Turbulent Times]() [CMSWire Contributor Q&A: Curtis Sparrer on Content Marketing During Turbulent Times]() CMSWire Contributor Curtis Sparrer discusses how to create campaigns that resonate with prospects and drive sales through content marketing. [SAP Announces Layoffs and Possible Sale of Qualtrics Stake]() [SAP Announces Layoffs and Possible Sale of Qualtrics Stake]() SAP — the world’s third largest software company — is the latest tech titan to announce layoffs. And the future could change for its CX provider, Qualtrics. [Top Customer Experience Statistics You Need to Know in 2023]() [Top Customer Experience Statistics You Need to Know in 2023]() These statistics show how the impact of customer experience can’t be understated. Featured White Paper [How AI Helps Insurance Providers Grow Revenue and Improve the Customer Experience]() This white paper explores key trends impacting these challenges in the insurance industry, critical strategies for success and why the future of contact center success is inextricably linked with AI technology. [Read Now]() [Twitter]() [LinkedIn]() [Facebook]() © Simpler Media Group, Inc. 600 California St., 11th floor, San Francisco, CA 94108 USA [Visit CMSWire]() | [Visit CMSWire Connect]() | [Email Preferences]() | [Unsubscribe]()