Wanted: Loyal Customers. Reward: Repeat Business

Turn one-time shoppers into loyal customers. [CMSWire]() Are You Shaping the Future of the CX Space? CMSWire CONNECT May 10-12, 2023 | Austin, Texas [→ Register Today for Discounted VIP Prices]() Featured Resource [How to Run a Successful CX Program With Salesforce](/NzA2LVlJQS0yNjEAAAGJhMRL3fCJxpEO4FR84zXEpe7BAPDia3eAcP81tSXBE6_f2pLVS01NhxTdTHwMLEMfOJ9nTNA=) Do you know that most churn could be avoided if businesses resolved customer issues during their first interaction? That’s why proactively collecting real-time feedback and taking immediate, intelligent action on it is business critical. Integrating your customer feedback data with your CRM is the best way to do this. [Read Now](/NzA2LVlJQS0yNjEAAAGJhMRL3fCJxpEO4FR84zXEpe7BAPDia3eAcP81tSXBE6_f2pLVS01NhxTdTHwMLEMfOJ9nTNA=) Today's Reading [Unwrap the Secret to Keeping Customers Coming Back All Year Round]() [Unwrap the Secret to Keeping Customers Coming Back All Year Round]() Discover how to turn holiday shoppers into loyal repeat customers with these proven strategies. [What Should You Do in the First 3 Months as CXO?]() [What Should You Do in the First 3 Months as CXO?]() One chief experience officer says it's helpful to envision the first 30-60-90 days as a crawl, walk and run. How will you spend your first 90 days? [Salesforce's Whirlwind of Change: Another Activist Investor Buys Major Stake]() [Salesforce's Whirlwind of Change: Another Activist Investor Buys Major Stake]() Activist investor Elliott Management makes multibillon-dollar investment in Salesforce. CX Decoded Podcast: Jim Tincher on Doing B2B CX Better [Learn how to measure emotions in B2B customers, overcome silos within organizations and use data to understand the impact of inventory on customer loyalty.]() [CX Decoded Podcast: Jim Tincher on Doing B2B CX Better]() [CX Decoded Podcast: Jim Tincher on Doing B2B CX Better](/NzA2LVlJQS0yNjEAAAGJhMRL3fCJxpEO4FR84zXEpe7BAPDia3eAcP81tSXBE6_f2pLVS01NhxTdTHwMLEMfOJ9nTNA=) [CX Decoded Podcast: Jim Tincher on Doing B2B CX Better](=/NzA2LVlJQS0yNjEAAAGJhMRL3fCJxpEO4FR84zXEpe7BAPDia3eAcP81tSXBE6_f2pLVS01NhxTdTHwMLEMfOJ9nTNA=) [CX Decoded Podcast: Jim Tincher on Doing B2B CX Better](/NzA2LVlJQS0yNjEAAAGJhMRL3fCJxpEO4FR84zXEpe7BAPDia3eAcP81tSXBE6_f2pLVS01NhxTdTHwMLEMfOJ9nTNA=) [5 Takeaways From Boye 2023 Web CMS Conference]() [5 Takeaways From Boye 2023 Web CMS Conference]() Composable DXP. Monolithic Web CMS. Headless. Content is content, but is it always clear to the market where the technology is heading? [What You Should Do in Your First 3 Months as Chief Marketing Officer]() [What You Should Do in Your First 3 Months as Chief Marketing Officer]() Brands are eager to hire a candidate for head of marketing that is ready to step up to the plate and take on the challenges that the position brings with it. [Frontier Airlines Hangs up Customer Phone Support. What's the CX Message?]() [Frontier Airlines Hangs up Customer Phone Support. What's the CX Message?]() Frontier customers are having to say goodbye to phone calls as the airline moves to fully digital customer service. [The Impact of AI on Access Control ]() [The Impact of AI on Access Control]() AI security tools can help your organization gain access control, but remember: customers and employees want trustworthy AI practices. [How to Battle Silos and Improve Customer Experience as a UX Team of One]() [How to Battle Silos and Improve Customer Experience as a UX Team of One]() UX teams have a pivotal role to play in driving CX success, and one of the biggest battlegrounds is in overcoming organizational silos. [The Path to Excellence, Part 12: Dust off Grace and Put It in Motion]() [The Path to Excellence, Part 12: Dust off Grace and Put It in Motion]() In the backdrop of the pandemic, polarization and politics, it seems that grace is gone. It's not. We just need to revive it. [Microsoft's Azure-OpenAI Integration Tempered by 10,000 Layoffs]() [Microsoft's Azure-OpenAI Integration Tempered by 10,000 Layoffs]() Microsoft announced a new partnership with OpenAI on Jan. 16; 10,000 layoffs two days later; and on Jan. 23 a multi-billion-dollar investment in OpenAI. Featured Conference Hear from experts like Scott Galloway as you quickly advance your skills and prepare yourself for the year of CX projects ahead. [Register Today for Discounted VIP Prices]() Featured White Paper [The Ultimate Customer Loyalty Handbook](=/NzA2LVlJQS0yNjEAAAGJhMRL3fCJxpEO4FR84zXEpe7BAPDia3eAcP81tSXBE6_f2pLVS01NhxTdTHwMLEMfOJ9nTNA=) This white paper teaches you how to collect the insights and feedback you need to understand the true Voice of the Customer (VoC) and act on that data to improve customer loyalty and lifetime value (LTV). [Read Now](=/NzA2LVlJQS0yNjEAAAGJhMRL3fCJxpEO4FR84zXEpe7BAPDia3eAcP81tSXBE6_f2pLVS01NhxTdTHwMLEMfOJ9nTNA=) [Twitter]() [LinkedIn]() [Facebook]() © Simpler Media Group, Inc. 600 California St., 11th floor, San Francisco, CA 94108 USA [Visit CMSWire]() | [Visit CMSWire Connect]() | [Email Preferences]() | [Unsubscribe]()