Should Everyone Own CX? 🔑

Democratizing customer experience may be the answer. [CMSWire]() Are You Shaping the Future of the CX Space? CMSWire CONNECT May 10-12, 2023 | Austin, Texas [→ Register Today for Discounted VIP Prices]() Featured Guide [Chat vs. Voice: The Ultimate Guide]() This guide shares what Tethr learned about customer behaviors, agent performance and how to win customer loyalty. [Read Now]() Today's Reading [Democratizing CX: When Everyone's Responsible for Customer Experience]() [Democratizing CX: When Everyone's Responsible for Customer Experience]() Making customer data accessible companywide can accelerate customer experience improvement. [Understand, Serve, Listen: Building Your House of the Customer]() [Understand, Serve, Listen: Building Your House of the Customer]() How are you building your house of the customer? It starts with recognizing your customers' preferences and habits and evolves as they evolve. [Google Eliminates 12,000 Jobs, Cites Confidence in AI Investments]() [Google Eliminates 12,000 Jobs, Cites Confidence in AI Investments]() Google joins the growing list of tech companies to announce layoffs in 2023. CX Decoded Podcast: Digital Innovation Through a Beauty Lens [CX Decoded catches up with Michelle Pacynski of Ulta Beauty to chat digital customer experience.]() [CX Decoded Podcast: Digital Innovation Through a Beauty Lens]() [CX Decoded Podcast: Digital Innovation Through a Beauty Lens](/NzA2LVlJQS0yNjEAAAGJengy6X1LteqJ4mnaZXh1074A_e2ZSSi4DOJ0olNY4JoKacRuenP0LdCg1ONNrxrZZqQEvLY=) [CX Decoded Podcast: Digital Innovation Through a Beauty Lens](=/NzA2LVlJQS0yNjEAAAGJengy6X1LteqJ4mnaZXh1074A_e2ZSSi4DOJ0olNY4JoKacRuenP0LdCg1ONNrxrZZqQEvLY=) [CX Decoded Podcast: Digital Innovation Through a Beauty Lens](/NzA2LVlJQS0yNjEAAAGJengy6X1LteqJ4mnaZXh1074A_e2ZSSi4DOJ0olNY4JoKacRuenP0LdCg1ONNrxrZZqQEvLY=) [The CX Forecast for 2023 — and Your Best Action Steps]() [The CX Forecast for 2023 — and Your Best Action Steps]() Your 2023 CX playbook: economic modeling, data science, financial metrics and adequately preparing frontline employees for changes in customer expectations. [IT's Evolution: Chief Information Officers to Chief Growth Officers]() [IT's Evolution: Chief Information Officers to Chief Growth Officers]() How IT is perceived matters. And how it builds its own brand, and that's if its organization helps drive digital transformation. [Samsung Partners With Sprinklr, Authenticx Lands $20M to Enhance Customer Journey, More News]() [Samsung Partners With Sprinklr, Authenticx Lands $20M to Enhance Customer Journey, More News]() Samsung and Sprinklr partner up, Authenticx secures $20M, Optimove unveils OptiText, and more CX news. [A Blueprint for a Flexible Customer Experience Strategy in a Changing World]() [A Blueprint for a Flexible Customer Experience Strategy in a Changing World]() Past behavior might be helpful for predicting future successes, but what if the context or the entire environment changes from the past to the future? [Maximize Your Customer Data Management for Holiday Seasons to Come]() [Maximize Your Customer Data Management for Holiday Seasons to Come]() Keeping your retail brand competitive is a constant challenge in touch economic times. Customer data management plays an even bigger role today. [Why Brands Should Tread Carefully With Influencer Marketing in 2023]() [Why Brands Should Tread Carefully With Influencer Marketing in 2023]() When a social media influencer goes wrong, the connection to a brand could damage trust. [Top Takeaways From NRF 2023 Retail's Big Show]() [Top Takeaways From NRF 2023 Retail's Big Show]() Individualism is the secret ingredient for retail success in 2023. It's one of the takeaways from our Contributor reporting from NRF NYC 2023. [Why Chatbots Are a Silver Bullet for Ambitious Companies Looking to Scale]() [Why Chatbots Are a Silver Bullet for Ambitious Companies Looking to Scale]() Chatbots can deliver the frontline of customer service—if deployed effectively. Featured Conference Hear from experts like Scott Galloway as you quickly advance your skills and prepare yourself for the year of CX projects ahead. [Register Today for Discounted VIP Prices]() Featured Playbook [The ABX Gifting Playbook: Driving Revenue Through Customer Experience](=/NzA2LVlJQS0yNjEAAAGJengy6X1LteqJ4mnaZXh1074A_e2ZSSi4DOJ0olNY4JoKacRuenP0LdCg1ONNrxrZZqQEvLY=) This playbook explains the value of an account and focus on the value of the relationship you have with customers. [Read Now](=/NzA2LVlJQS0yNjEAAAGJengy6X1LteqJ4mnaZXh1074A_e2ZSSi4DOJ0olNY4JoKacRuenP0LdCg1ONNrxrZZqQEvLY=) [Twitter]() [LinkedIn]() [Facebook]() © Simpler Media Group, Inc. 600 California St., 11th floor, San Francisco, CA 94108 USA [Visit CMSWire]() | [Visit CMSWire Connect]() | [Email Preferences]() | [Unsubscribe]()