Jeannie Walters' Vision for Future-Proofing CX

Customer experience influencer shares CX blueprint. [CMSWire]() Editor's Note [“We've heard it time and time again: our company, our industry is unique. Maybe. But your customers are not just your customers. They have other experiences. That's why tried and true CX tactics like the ones shared by Jeannie Walters can be applied across the board.”]( article]( — Dom Nicastro, CMSWire managing editor. Got any thoughts on this topic? [Hit me up]() Top Articles of the Week [A Blueprint for a Flexible Customer Experience Strategy in a Changing World]() [A Blueprint for a Flexible Customer Experience Strategy in a Changing World]() Past behavior might be helpful for predicting future successes, but what if the context or the entire environment changes from the past to the future? 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[View all recent articles]() Featured Research [Three Strategies to Future-Proof Your Contact Center]( [Crafting Personalized Customer Experiences with Data]( [Three Strategies to Future-Proof Your Contact Center]( [How AI Helps Insurance Providers Grow Revenue and Improve the Customer Experience}]( [How AI Helps Insurance Providers Grow Revenue and Improve the Customer Experience]( [The ROI of Smart Self-Service]( [Crafting Personalized Customer Experiences with Data]( [The ROI of Smart Self-Service]( Featured Sponsored Article [How to Develop a Modern Customer Journey]( With customers’ needs changing, so does their relationship with brands and the customer journey. Here’s how organizations can keep people loyal. [Read Now]( [How to Develop a Modern Customer Journey]( With customers’ needs changing, so does their relationship with brands and the customer journey. Here’s how organizations can keep people loyal. 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[Register Today to Win a Free Hotel Stay]() [Featured Contributor]( Featured Contributor [Jake Athey]( Jake Athey is VP of marketing and customer experience at Widen, where he helps organizations realize their maximum marketing potential by communicating the value of Digital Asset Management (DAM) as part of core brand and marketing channel strategies. [More]( RECENT ARTICLES [What Does a 'Good' Customer Experience Really Involve?]( [18 Years in Marketing. One Company. Four Big Lessons.]( [Brands Can Learn From Elon Musk’s ‘Employee-Generated Content’]( Learn more about [becoming a CMSWire contributor]() Featured Contributor Jake Athey Jake Athey is VP of marketing and customer experience at Widen, where he helps organizations realize their maximum marketing potential by communicating the value of Digital Asset Management (DAM) as part of core brand and marketing channel strategies. [More]( RECENT ARTICLES - [What Does a 'Good' Customer Experience Really Involve?]( - [18 Years in Marketing. One Company. Four Big Lessons.]( - [Brands Can Learn From Elon Musk’s ‘Employee-Generated Content’]( Interested in contributing? Read our [submissions guidelines](#) What We’re Reading [Twitter Plans Further Layoffs - Insider]( [Enterprise Chatgpt on Azure? For Now, Satya Nadella’s Just a Tease]( [Twitter Intentionally Ends Third-party App Developer Access to Its Apis]( [Elon Musk Depicted as Liar, Visionary as Tesla Tweet Trial Begins]( Featured White Paper [In Data We Trust]( This white paper shares 5 ways a Customer Data Platform (CDP) establishes trust in data with customers. [Read Now]( [In Data We Trust]( This white paper shares 5 ways a Customer Data Platform (CDP) establishes trust in data with customers. Quote of the Week [“Saying ChatGPT will replace search is like saying podcasts will replace universities. 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