Newsletter Subject

Digital Services Act: The Good & Bad

From

cmswire.com

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today@reading.cmswire.com

Sent On

Mon, Dec 12, 2022 10:00 PM

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The DSA is changing the rules for digital service providers. Put Best CX Practices to Work! CMSWire

The DSA is changing the rules for digital service providers. [CMSWire]() Put Best CX Practices to Work! CMSWire CONNECT May 10-12, 2023 | Austin, Texas [→ Win a Free Hotel Stay On Us]() Close Your Execution Gaps [Unlock Smarter Ways of Working in Your Contact Center](/NzA2LVlJQS0yNjEAAAGIp1Nng3KyD4dHqCcCmf_B3iVi6AcmAf8b0QQzeEN58tITJcDXpRDWH_gLtX53nvapfkMVLwo=) NEVA Discover analyzes every employee and business process to unlock automation opportunities. Our task mining tool delivers unbiased next steps to close execution gaps and continually improve operations. Optimize employee performance through process. [Work Smarter](/NzA2LVlJQS0yNjEAAAGIp1Nng3KyD4dHqCcCmf_B3iVi6AcmAf8b0QQzeEN58tITJcDXpRDWH_gLtX53nvapfkMVLwo=) Today's Reading [How Will the EU Digital Services Act Impact Marketing?]() [How Will the EU Digital Services Act Impact Marketing?]() The rules have changed and the EU’s most significant update to digital business regulation since 2000 is now in force. How will it impact you? [8 Customer Experience Statistics You Need to Know]() [8 Customer Experience Statistics You Need to Know]() Pandemic fatigue has taken its toll, chatbots are gaining ground, but for now the phone is still king of customer service channels. [Changing Social Media ‘Likes’ as Mental Health Safety Changes]() [Changing Social Media ‘Likes’ as Mental Health Safety Changes]() ‘Likes’ are still welcomed, but social media platforms now realize that ‘likes’ must be reimagined with mental health concerns in mind. CX Decoded Podcast: Customer Experience With a Looming Recession [CMSWire's CX Decoded team catches up with Tina Dobie, chief customer officer at Calendly, on taking on CX challenges in a looming recession.]() [CX Decoded Podcast: Customer Experience With a Looming Recession]() [CX Decoded Podcast: Customer Experience With a Looming Recession](/NzA2LVlJQS0yNjEAAAGIp1Nng3KyD4dHqCcCmf_B3iVi6AcmAf8b0QQzeEN58tITJcDXpRDWH_gLtX53nvapfkMVLwo=) [CX Decoded Podcast: Customer Experience With a Looming Recession](=/NzA2LVlJQS0yNjEAAAGIp1Nng3KyD4dHqCcCmf_B3iVi6AcmAf8b0QQzeEN58tITJcDXpRDWH_gLtX53nvapfkMVLwo=) [CX Decoded Podcast: Customer Experience With a Looming Recession](/NzA2LVlJQS0yNjEAAAGIp1Nng3KyD4dHqCcCmf_B3iVi6AcmAf8b0QQzeEN58tITJcDXpRDWH_gLtX53nvapfkMVLwo=) [5 UX Trends to Watch in 2023]() [5 UX Trends to Watch in 2023]() How will UX factor into advancements in artificial intelligence, the web and digital experiences? [The Path to Excellence, Part 8: Embracing Enterprise Change]() [The Path to Excellence, Part 8: Embracing Enterprise Change]() How can something so essential to our survival be met with such disdain? [5 Ways Retail Brands Can Optimize In-Store Experiences During the Holidays and Beyond]() [5 Ways Retail Brands Can Optimize In-Store Experiences During the Holidays and Beyond]() Shopping on the internet simply can’t replicate the tangible, up-close-and-personal experiences that remain ideal for many kinds of products. [Improving Ecommerce Customer Experience at Checkout]() [Improving Ecommerce Customer Experience at Checkout]() Are you considering shipping freebies? Are you considering guest checkout? These are some ways to improve ecommerce checkout. [OpenAI's New ChatGPT Might Be the First Good Chatbot]() [OpenAI's New ChatGPT Might Be the First Good Chatbot]() After years of overpromising and underdelivering, chatbots are turning a corner. [4 Marketing Strategies for Riding Out a Consumer Recession]() [4 Marketing Strategies for Riding Out a Consumer Recession]() Follow these strategies to get in touch with your customers' needs during tough economic times. [Build Brand Loyalty and Business Value With Proactive Support]() [Build Brand Loyalty and Business Value With Proactive Support]() Anticipating the concerns of customers is critical in the post-pandemic world. Here’s how organizations can leverage proactive support as a revenue driver. [Chattermill Secures $26M, Audiense Acquires SOPRISM, More News]() [Chattermill Secures $26M, Audiense Acquires SOPRISM, More News]() Chattermill adds $26 million, Patronix names new CMO, Brightloom announces partnerships, more CX news. Featured Conference Join like-minded peers from leading organizations who are working towards the same customer experience goals. [Win a Free Hotel Stay On Us]() Featured E-Book [The Ultimate Guide to Customer Journey Mapping](=/NzA2LVlJQS0yNjEAAAGIp1Nng3KyD4dHqCcCmf_B3iVi6AcmAf8b0QQzeEN58tITJcDXpRDWH_gLtX53nvapfkMVLwo=) In this e-book you’ll learn how to set up your customer journey map for success from the beginning. [Read Now](=/NzA2LVlJQS0yNjEAAAGIp1Nng3KyD4dHqCcCmf_B3iVi6AcmAf8b0QQzeEN58tITJcDXpRDWH_gLtX53nvapfkMVLwo=) [Twitter]() [LinkedIn]() [Facebook]() © Simpler Media Group, Inc. 600 California St., 11th floor, San Francisco, CA 94108 USA [Visit CMSWire]() | [Visit CMSWire Connect]() | [Email Preferences]() | [Unsubscribe]()

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