ChatGPT: Your Next Chief Customer Officer?

ChatGPT has thoughts on VoC. [CMSWire]() Editor's Note [“So it looks like ChatGPT can save the world. Or, at least write a poem about SEO in the style of Bob Dylan (we tested that one). But can it create a Voice of the Customer program? Editor-in-Chief Rich Hein puts the AI engine to the test.”]( article]( — Dom Nicastro, CMSWire managing editor. Connect with Dom on all things CX. [Hit me up]() Top Articles of the Week [ChatGPT Shares Its Thoughts on Enterprise VoC Programs]() [ChatGPT Shares Its Thoughts on Enterprise VoC Programs]() ChatGPT apparently has thoughts on all topics including voice of the customer. We asked OpenAI's chatbot to opine on VoC. [Personalization and Segmentation: How They're Different and Why It Matters]() [Personalization and Segmentation: How They're Different and Why It Matters]() You can use personalization and segmentation simultaneously, and you probably should. [What's Your Definition of a Digital Experience Platform?]() [What's Your Definition of a Digital Experience Platform?]() A DXP is often critical to achieving that competitive edge — but defining what it is depends on who you ask. [How to Create Better Hybrid Retail Customer Experiences]() [How to Create Better Hybrid Retail Customer Experiences]() Studies have repeatedly found brands falling short of customer expectations when it comes to delivering winning CX, especially in the hybrid retail world. [What Is the Arc Browser, and Can It Replace Chrome?]() [What Is the Arc Browser, and Can It Replace Chrome?]() Looking for a Chrome alternative? If so, the Arc browser might be for you. What is Arc, what features does it offer and how can you get your hands on it? [CMSWire Contributor Q&A With Lisa Loftis: CX Leadership Traits]() [CMSWire Contributor Q&A With Lisa Loftis: CX Leadership Traits]() CMSWire Managing Editor Dom Nicastro catches up with CMSWire Contributor Lisa Loftis on the traits of CX leaders. [We Asked ChatGPT 3 Customer Experience Questions. Here's How It Responded]() [We Asked ChatGPT 3 Customer Experience Questions. Here's How It Responded]() Got a question? A new AI-powered chatbot has an answer — but is it the right answer? We wanted to find out, so we asked ChatGPT a few questions of our own. [5 Ways to Strengthen and Recession-Proof Your CX Strategy]() [5 Ways to Strengthen and Recession-Proof Your CX Strategy]() Consumers want brands to be responsive and sensitive to their changing priorities during the economic downturn. [How Good Is Your Marketing Strategy at Attracting Talent?]() [How Good Is Your Marketing Strategy at Attracting Talent?]() Attracting the right talent is priority one in today’s jobs climate. Is your organizational marketing genuine? [4 Ways to Maximize Double Opt-In Confirmations for Email]() [4 Ways to Maximize Double Opt-In Confirmations for Email]() A DOI confirmation process is a valuable tool for protecting your sender reputation and email deliverability. But you need to do it right. [Can CDPs Save Us From a Cookieless Future?]() [Can CDPs Save Us From a Cookieless Future?]() With Chrome ending support for third-party cookies in 2024, customer data platforms could help brands build value. [Customer Experience in 2023: 4 Predictions to Watch]() [Customer Experience in 2023: 4 Predictions to Watch]() Sprinklr’s Vincent Washington, VP of CXM Best Practices Group, shared his thoughts on the evolving nature of CX, AI and digital commerce. [View all recent articles]() Featured Research [6 Ways to Drive Customer LTV]( [What Is Serverless?]( [6 Ways to Drive Customer LTV]( [EX and Great Tech: Complementary Pillars of the Customer Experience}]( [EX and Great Tech: Complementary Pillars of the Customer Experience]( [Making the Case for CX in Times of Uncertainty]( [What Is Serverless?]( [Making the Case for CX in Times of Uncertainty]( Featured Sponsored Article [Conversational Marketing and the Depreciation of Third-Party Data]( There is a requirement to find other means to deliver great CX and help businesses deliver the right messaging to their customers across all channels. [Read Now]( [Conversational Marketing and the Depreciation of Third-Party Data]( There is a requirement to find other means to deliver great CX and help businesses deliver the right messaging to their customers across all channels. 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Is Your Martech Changing With It?]( [Do You Have the Traits of a CX Leader?]( [A Deep Dive on a Customer Experience Priority: Customer Understanding]( Learn more about [becoming a CMSWire contributor]() Featured Contributor Lisa Loftis Lisa is a Principal on the Global Customer Intelligence Team at SAS, where she focuses on customer intelligence, customer experience management and digital marketing. [More]( RECENT ARTICLES - [CX Is Changing. Is Your Martech Changing With It?]( - [Do You Have the Traits of a CX Leader?]( - [A Deep Dive on a Customer Experience Priority: Customer Understanding]( Interested in contributing? Read our [submissions guidelines](#) What We’re Reading [The Most Hyped – Openai Chatgpt Bot Is Here to Converse With Humans About Everything]( [Five Customer Experience Trends to Watch in 2023]( [Consistency Is the Building Block of Customer Experience]( [Elon Musk Turns Twitter Into ‘Hotel’ for Staff]( Featured E-Book [Beyond the Metaverse: CX Predictions for 2023]( This e-book is packed full of insights that will shape your CX plans for the year ahead and further into the future. [Read Now]( [Beyond the Metaverse: CX Predictions for 2023]( This e-book is packed full of insights that will shape your CX plans for the year ahead and further into the future. 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