These 3 CX Strategies Fail Every Time

Don't fall for these make-believe strategies. [CMSWire]() Join Us for High-Impact Sessions and Fun Networking LIVE! CMSWire CONNECT May 10-12, 2023 | Austin, Texas [→ Reserve Early Bird Pricing By Nov 30]() Virtual Event [Talkdesk Digital Showdown (and $20K for Charity) Is Back!](/NzA2LVlJQS0yNjEAAAGIXzpY1dVBKAcZtNFvRMtXsoV3IfbDFDAnch7T-CAhkvAWu37ZdFpdOVsDE4pGP_BQsaQRwk4=) Six partners from the Talkdesk AppConnect Marketplace have 3 minutes each to convince you their innovative CX solution integrates best with Talkdesk across two key categories: Improving agent / customer interactions and Driving agent / customer insights. Your live vote decides who wins $10K for their chosen charity. [Register Now](/NzA2LVlJQS0yNjEAAAGIXzpY1dVBKAcZtNFvRMtXsoV3IfbDFDAnch7T-CAhkvAWu37ZdFpdOVsDE4pGP_BQsaQRwk4=) Today's Reading [3 Pretend Customer Experience Strategies That Belong in the Dumpster]() [3 Pretend Customer Experience Strategies That Belong in the Dumpster]() Don't fall for make-believe strategies that don't require dedicated resources of time and people. [The State of Digital Customer Experience: Where We're Headed]() [The State of Digital Customer Experience: Where We're Headed]() The days of depending on opaque data sources and marketing to individuals without their consent is no longer accepted. [Why Your CX Investments Might Be Seesawing With Customer Satisfaction and ROI]() [Why Your CX Investments Might Be Seesawing With Customer Satisfaction and ROI]() Four reasons why your technology investments might not be panning out when it comes to customer satisfaction and ROI. 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[The Path to Excellence, Part 6: Achieving a Growth Mindset]() [The Path to Excellence, Part 6: Achieving a Growth Mindset]() When it comes to a mindset, we'd all probably want to be intrigued or excited by having an expanding mindset. [1 Trip to the Mall, 2 Hybrid Customer Experiences]() [1 Trip to the Mall, 2 Hybrid Customer Experiences]() There's more to the mall than the food court. It's a haven for companies embracing hybrid customer experiences. [What Marketers Are Most Thankful for This Thanksgiving]() [What Marketers Are Most Thankful for This Thanksgiving]() The pandemic has all but passed, but economic uncertainty remains. What tools and strategies are marketers most thankful for this Thanksgiving? [The Secret to Sales and Marketing Alignment: School of Rock]() [The Secret to Sales and Marketing Alignment: School of Rock]() Jack Black's character in School of Rock earned a Golden Globe nominee, and it also provides some marketing and sales lessons. [TikTok Searches Are Changing Google Search, Attracting New Generations of Users]() [TikTok Searches Are Changing Google Search, Attracting New Generations of Users]() Younger generations of customers are going to TikTok for searches using videos and images, and Google is adapting. [CMSWire Contributor Q&A With Justin Sharaf: Measuring B2B Marketing Success]() [CMSWire Contributor Q&A With Justin Sharaf: Measuring B2B Marketing Success]() CMSWire catches up with CMSWire Contributor Justin Sharaf to get to the heart of marketing measurement ROI. [Clearbit Integrates With G2, Symend Gains $40M, More News]() [Clearbit Integrates With G2, Symend Gains $40M, More News]() Symend earns $40M, Yahoo ConnectID announces partnerships, Clearbit integrates G2 buyer intent data, more CX news. Featured Conference See inside the world’s best customer experience teams and gain an understanding of the latest customer experience trends. [Sercure Early Bird Pricing By Nov 30]() Featured Guide [How to Help New CSMs Onboard Customers Successfully](=/NzA2LVlJQS0yNjEAAAGIXzpY1dVBKAcZtNFvRMtXsoV3IfbDFDAnch7T-CAhkvAWu37ZdFpdOVsDE4pGP_BQsaQRwk4=) This guide shares how to structure onboarding around user needs. [Read Now](=/NzA2LVlJQS0yNjEAAAGIXzpY1dVBKAcZtNFvRMtXsoV3IfbDFDAnch7T-CAhkvAWu37ZdFpdOVsDE4pGP_BQsaQRwk4=) [Twitter]() [LinkedIn]() [Facebook]() © Simpler Media Group, Inc. 600 California St., 11th floor, San Francisco, CA 94108 USA [Visit CMSWire]() | [Visit CMSWire Connect]() | [Email Preferences]() | [Unsubscribe]()