Better Call Center Tech = Happier Customers

Call centers don't have to offer frustrating experiences. [CMSWire]() Our Premier Leadership Conference is Returning LIVE! CMSWire CONNECT May 10-12, 2023 | Austin, Texas [→ Buy Your Pass or Reserve Early Bird Pricing Today]() Featured Retail Webinar [Personalize Your CX and Marketing With a Customer Data Platform](/NzA2LVlJQS0yNjEAAAGH3FYvsLaqqRzQ4UsrpWUcOjuXQSTmUvd7-UBhZAwFye4X8TqrGysEDoHhgJwOcc8HHDHKMIrd5C34OhM=) Join Microsoft and TTEC Digital’s Retail experts at this upcoming webinar to discuss how an AI-powered customer data platform can help you personalize customer interactions and deliver omnichannel experiences. Learn how to predict intent, increase brand loyalty and deliver personalized offers at the right time. [Register Now](/NzA2LVlJQS0yNjEAAAGH3FYvsLaqqRzQ4UsrpWUcOjuXQSTmUvd7-UBhZAwFye4X8TqrGysEDoHhgJwOcc8HHDHKMIrd5C34OhM=) Today's Reading [How to Improve the Call Center Customer Experience]() [How to Improve the Call Center Customer Experience]() Understanding your customers, listening to feedback and empowering employees with the right technology will go a long way to satisfying customer needs. [Marketing Considerations on Product Discoverability]() [Marketing Considerations on Product Discoverability]() Discovering a product is only the first step. Marketers need to help prospects and customers find new ways to obtain value. [Win-Win: Address Employee Experience for Better Customer Experience]() [Win-Win: Address Employee Experience for Better Customer Experience]() There’s an important correlation between happy employees and happy customers, but successfully engaging the former to influence the latter is not easy. CX Decoded Podcast: Address Silos and Transform Customer Experience [CX Decoded caught up with Hank Brigman to discuss, among other CX topics, breaking down organizational silos in customer experience.](=/NzA2LVlJQS0yNjEAAAGH3FYvsLaqqRzQ4UsrpWUcOjuXQSTmUvd7-UBhZAwFye4X8TqrGysEDoHhgJwOcc8HHDHKMIrd5C34OhM=) [CX Decoded Podcast: Address Silos and Transform Customer Experience](=/NzA2LVlJQS0yNjEAAAGH3FYvsLaqqRzQ4UsrpWUcOjuXQSTmUvd7-UBhZAwFye4X8TqrGysEDoHhgJwOcc8HHDHKMIrd5C34OhM=) [CX Decoded Podcast: Address Silos and Transform Customer Experience](/NzA2LVlJQS0yNjEAAAGH3FYvsLaqqRzQ4UsrpWUcOjuXQSTmUvd7-UBhZAwFye4X8TqrGysEDoHhgJwOcc8HHDHKMIrd5C34OhM=) [CX Decoded Podcast: Address Silos and Transform Customer Experience](=/NzA2LVlJQS0yNjEAAAGH3FYvsLaqqRzQ4UsrpWUcOjuXQSTmUvd7-UBhZAwFye4X8TqrGysEDoHhgJwOcc8HHDHKMIrd5C34OhM=) [CX Decoded Podcast: Address Silos and Transform Customer Experience](/NzA2LVlJQS0yNjEAAAGH3FYvsLaqqRzQ4UsrpWUcOjuXQSTmUvd7-UBhZAwFye4X8TqrGysEDoHhgJwOcc8HHDHKMIrd5C34OhM=) [How Has Pandemic Thinking Affected VoC?]() [How Has Pandemic Thinking Affected VoC?]() A look at how the pandemic changed both consumer and business behaviors and how brands are updating their goals. [Why Personalized Experiences Need a DAM at the Core]() [Why Personalized Experiences Need a DAM at the Core]() DAM is a big part of the martech conversation right now. And with good reason. [Top Takeaways From CMSWire's DX Summit 2022 Autumn Edition]() [Top Takeaways From CMSWire's DX Summit 2022 Autumn Edition]() Catching up on the highlights from CMSWire's 2022 Digital Experience Summit with the focus of "Future CX — Blending Physical and Digital Experiences." [Measuring CX: Why You're Doing It All Wrong]() [Measuring CX: Why You're Doing It All Wrong]() We get lost in CX metrics acronym bingo, and use these as the defining standard of our CX program. There's a better way. [How Will the Whole World Metaverse Affect CX?]() [How Will the Whole World Metaverse Affect CX?]() The metaverse will be able to expand to include the whole world, and this will have many implications for CX. [Adventures in TikTok Marketing]() [Adventures in TikTok Marketing]() TikTok is a traffic cannon with a fascinating algorithm. What I’ve learned after three weeks of experimentation. [Dave Singer: Simplifying the Digital Experience ]() [Dave Singer: Simplifying the Digital Experience]() The ideal digital customer experience is consistent and simple. [Not Just Bad CX: Heavy Websites Tax the Poor, Environment]() [Not Just Bad CX: Heavy Websites Tax the Poor, Environment]() Let’s stop living in digital fantasy land. Digital has massive and growing costs to the environment. It’s time we stopped pretending otherwise. Featured Conference Join top CX, marketing and technology industry leaders at the most impactful conference experience of 2023. [Buy Your Pass or Reserve Your Early Bird Pricing Today]() Featured Report [The Total Economic Impact (TEI) of Verint Digital-First Engagement]() To see how these innovative tools are delivering measurable, meaningful results, Verint commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study for Verint’s Digital-First Engagement offerings. [Read Now]() [Twitter]() [LinkedIn]() [Facebook]() © Simpler Media Group, Inc. 600 California St., 11th floor, San Francisco, CA 94108 USA [Visit CMSWire]() | [Visit DXS]() | [Email Preferences]() | [Unsubscribe]()