CX + Math = Customer Satisfaction

CX professionals need some math chops. [CMSWire]() Digital Experience Summit Virtual Conference Future CX - Blending Physical & Digital Experiences October 26-27 [→ Get Your Free Ticket Today]() AI Complaint Management [Automate Every Step in Your Complaint Management Program](/NzA2LVlJQS0yNjEAAAGHGsm3J7Uz8KczOVgQRoRwCKyhdRF4S56SAFI0i3_YuhQDCBS5N64j_r7KeFEDNSHIq-Up_jU=) Consistently and accurately identify, classify and report on complaint risk for every interaction. Automate remediation workflows by complaint type and track resolution. Reduce future complaints by diagnosing the root cause, prioritizing mitigation actions and tracking progress. Harness the power of AI to understand and act on regulatory complaint data. [Learn More](/NzA2LVlJQS0yNjEAAAGHGsm3J7Uz8KczOVgQRoRwCKyhdRF4S56SAFI0i3_YuhQDCBS5N64j_r7KeFEDNSHIq-Up_jU=) Today's Reading [Customer Experience Statistics: 7 Formulas You Need to Know]() [Customer Experience Statistics: 7 Formulas You Need to Know]() You don't have to be a math genius as a CX professional. However, statistics play a big role in measuring customer satisfaction and tracking progress over time. [Deciding on the Best Social Media Platforms for Customer Connection]() [Deciding on the Best Social Media Platforms for Customer Connection]() Brands have to know who their core customers are and understand which generations gravitate to which platforms. [Change Management Tools: What’s Best?]() [Change Management Tools: What’s Best?]() What is change management, why is it important for your business and how can you get started with it today? CX Decoded Podcast: Jeb Dasteel and Brian O'Neill on CX Leadership [CX Decoded catches up with CMSWire contributors Jeb Dasteel and Brian O'Neill to discuss customer experience leadership and success.](=/NzA2LVlJQS0yNjEAAAGHGsm3J7Uz8KczOVgQRoRwCKyhdRF4S56SAFI0i3_YuhQDCBS5N64j_r7KeFEDNSHIq-Up_jU=) [CX Decoded Podcast: Jeb Dasteel and Brian O'Neill on CX Leadership](=/NzA2LVlJQS0yNjEAAAGHGsm3J7Uz8KczOVgQRoRwCKyhdRF4S56SAFI0i3_YuhQDCBS5N64j_r7KeFEDNSHIq-Up_jU=) [CX Decoded Podcast: Jeb Dasteel and Brian O'Neill on CX Leadership](/NzA2LVlJQS0yNjEAAAGHGsm3J7Uz8KczOVgQRoRwCKyhdRF4S56SAFI0i3_YuhQDCBS5N64j_r7KeFEDNSHIq-Up_jU=) [CX Decoded Podcast: Jeb Dasteel and Brian O'Neill on CX Leadership](=/NzA2LVlJQS0yNjEAAAGHGsm3J7Uz8KczOVgQRoRwCKyhdRF4S56SAFI0i3_YuhQDCBS5N64j_r7KeFEDNSHIq-Up_jU=) [CX Decoded Podcast: Jeb Dasteel and Brian O'Neill on CX Leadership](/NzA2LVlJQS0yNjEAAAGHGsm3J7Uz8KczOVgQRoRwCKyhdRF4S56SAFI0i3_YuhQDCBS5N64j_r7KeFEDNSHIq-Up_jU=) [4 Big Takeaways From Dreamforce 2022]() [4 Big Takeaways From Dreamforce 2022]() Taking a look at some exciting news from Dreamforce 2022 that can potentially reshape the way you do business. [Build a Consumer Privacy-Aware Culture Through Training]() [Build a Consumer Privacy-Aware Culture Through Training]() How do you get to a culture where every employee prioritizes preserving customers’ privacy? Start with training. [How to Prepare Your Call Center for a Recession]() [How to Prepare Your Call Center for a Recession]() By exploring how past recessions have impacted the retail industry and call centers, customer experience and marketing teams can prepare for the next one. [CMSWire Contributor Q&A With Alan J. Porter: Make Audio Content Valuable]() [CMSWire Contributor Q&A With Alan J. Porter: Make Audio Content Valuable]() CMSWire catches up with Contributor Alan J. Porter on content strategy and building in audio and intelligent models for the future. [Can Low-Code, No-Code Tech Help Marketers With Emotion-Led CX Design?]() [Can Low-Code, No-Code Tech Help Marketers With Emotion-Led CX Design?]() Exploring the gap between emotions customers feel and the experiences brands are designing. [8 Tips to Build a Winning Customer Experience Strategy]() [8 Tips to Build a Winning Customer Experience Strategy]() Don’t leave your CX up to chance. Ensure you’re delivering excellent experiences by crafting a goal-oriented customer experience strategy. [Is Marketing Missing the Customer Experience Revenue Opportunity?]() [Is Marketing Missing the Customer Experience Revenue Opportunity?]() Marketing's certainly no black-and-white discipline today. That said, should marketing bother itself with customer retention? [Salesforce Debuts Salesforce Genie, Qualtrics Launches Video Feedback, More News]() [Salesforce Debuts Salesforce Genie, Qualtrics Launches Video Feedback, More News]() Salesforce reveals innovation, Qualtrics launches Video Feedback, Humankind closes seed funding round, more CX news. Featured Conference Save Your Spot! Join us Oct 26-27th for the Digital Experience Summit Autumn Session. Our focus this time is: Future CX - Blending Physical & Digital Experiences. [Secure Your Complimentary Ticket]() Featured Market Guide [Customer Data Platforms Market Guide](=/NzA2LVlJQS0yNjEAAAGHGsm3J7Uz8KczOVgQRoRwCKyhdRF4S56SAFI0i3_YuhQDCBS5N64j_r7KeFEDNSHIq-Up_jU=) Finding the right data management solution that gives a top-level view of all customer data points is critical to business success. A customer data platform (CDP) is an essential piece of marketing technology to put customer data to work. [Read Now](=/NzA2LVlJQS0yNjEAAAGHGsm3J7Uz8KczOVgQRoRwCKyhdRF4S56SAFI0i3_YuhQDCBS5N64j_r7KeFEDNSHIq-Up_jU=) [Twitter]() [LinkedIn]() [Facebook]() © Simpler Media Group, Inc. 600 California St., 11th floor, San Francisco, CA 94108 USA [Visit CMSWire]() | [Visit DXS]() | [Email Preferences]() | [Unsubscribe]()