Will AI Make Human Interaction Obsolete?

AI is starting to take the lead on customer-centered interactions. [CMSWire]() Featured Report [XP Contact Center for Amazon Connect](=/NzA2LVlJQS0yNjEAAAGGj72W7AQQKGmFkkVWa0v7fn2tGFNBWqEVq7Uh9qVyWjhZySihgxITLkYAaUBgT86_BcT1y4M=) In this report, you will learn how to transform your contact center quickly and easily with Concentrix and XPCC for Amazon Connect. [Read Now](=/NzA2LVlJQS0yNjEAAAGGj72W7AQQKGmFkkVWa0v7fn2tGFNBWqEVq7Uh9qVyWjhZySihgxITLkYAaUBgT86_BcT1y4M=) Today's Reading [How AI Is Shaping the Future of Customer Interactions]() [How AI Is Shaping the Future of Customer Interactions]() Artificial intelligence isn’t going anywhere. In fact, it’s beginning to take the lead on customer interactions — but not without challenges. [Why Marketers Should Explore These 4 Emerging Technology Trends]() [Why Marketers Should Explore These 4 Emerging Technology Trends]() Marketers should explore four emerging tech trends and how they impact customer data management and consumer privacy. [Jon Hodgson: How and Why Micro-Moments Matter]() [Jon Hodgson: How and Why Micro-Moments Matter]() User experience monitoring and back-end monitoring are really two sides of the same coin. CX Decoded Podcast: Brian Clifton on Big Changes to Google Analytics [CX Decoded caught up with Brian Clifton to discuss major changes for Google Analytics and how marketers should prepare.](=/NzA2LVlJQS0yNjEAAAGGj72W7AQQKGmFkkVWa0v7fn2tGFNBWqEVq7Uh9qVyWjhZySihgxITLkYAaUBgT86_BcT1y4M=) [CX Decoded Podcast: Brian Clifton on Big Changes to Google Analytics](=/NzA2LVlJQS0yNjEAAAGGj72W7AQQKGmFkkVWa0v7fn2tGFNBWqEVq7Uh9qVyWjhZySihgxITLkYAaUBgT86_BcT1y4M=) [CX Decoded Podcast: Brian Clifton on Big Changes to Google Analytics](/NzA2LVlJQS0yNjEAAAGGj72W7AQQKGmFkkVWa0v7fn2tGFNBWqEVq7Uh9qVyWjhZySihgxITLkYAaUBgT86_BcT1y4M=) [CX Decoded Podcast: Brian Clifton on Big Changes to Google Analytics](=/NzA2LVlJQS0yNjEAAAGGj72W7AQQKGmFkkVWa0v7fn2tGFNBWqEVq7Uh9qVyWjhZySihgxITLkYAaUBgT86_BcT1y4M=) [CX Decoded Podcast: Brian Clifton on Big Changes to Google Analytics](/NzA2LVlJQS0yNjEAAAGGj72W7AQQKGmFkkVWa0v7fn2tGFNBWqEVq7Uh9qVyWjhZySihgxITLkYAaUBgT86_BcT1y4M=) [Enormous, Toxic Waste in Digital Design]() [Enormous, Toxic Waste in Digital Design]() The manufacturing of our digital products can consume lots of water — and lead to the dissemination of toxic waste. [4 Ways AI, Analytics and Machine Learning Are Improving Customer Service and Support]() [4 Ways AI, Analytics and Machine Learning Are Improving Customer Service and Support]() Many of today’s marketing processes are powered by AI and machine learning. Discover how these technologies are shaping the future of customer experience. [B2B Sales Have Embraced the Shift to Digital ]() [B2B Sales Have Embraced the Shift to Digital]() Today’s B2B buyers want experiences much like their B2C counterparts. And that means embracing the shift to digital-first. [Relevant, Real-Time CX: Consumer Perception vs. Brand Reality]() [Relevant, Real-Time CX: Consumer Perception vs. Brand Reality]() What does it take to power a truly real-time customer experience? More than just data collection. Let's start there. [Usability Testing or User Acceptance Testing?]() [Usability Testing or User Acceptance Testing?]() It doesn’t matter what you call it. Here's the bottom line: you need to test software with its future users. Featured Conference Save Your Spot! Join us Oct 26-27th for the Digital Experience Summit Autumn Session. Our focus this time is: Future CX - Blending Physical & Digital Experiences. [Secure Your Complimentary Ticket]() Featured Report [Third Annual Global Privacy Benchmark Results]() This report includes the top three trends in the privacy space right now. [Read Now]() [Twitter]() [LinkedIn]() [Facebook]() © Simpler Media Group, Inc. 600 California St., 11th floor, San Francisco, CA 94108 USA [Visit CMSWire]() | [Visit DXS]() | [Email Preferences]() | [Unsubscribe]()