Three Ways to Use Proactive CX

Examining the benefits of proactive customer service. [CMSWire]() Digital Experience Summit Virtual Conference Future CX - Blending Physical & Digital Experiences October 26-27 [→ Get Your Free Ticket Today]() AI Complaint Management [Turn Complaints Into Business Opportunities With Enlighten AI](/NzA2LVlJQS0yNjEAAAGGZorfxdG3-45lQGtDW1CYBCzxVZKME9iAjLQHwe0ORPPLKYpX3rsNfF2LOfaGIkwG4bnuXvI=) Are you able to handle each and every last one of your customers’ complaints with your current program? Enlighten AI for Complaint Management uses a holistic approach to continuously improve over time and adapt to changing requirements. It accelerates and streamlines your processes in three simple steps: Identify, Remediate, Prevent. [Learn More](/NzA2LVlJQS0yNjEAAAGGZorfxdG3-45lQGtDW1CYBCzxVZKME9iAjLQHwe0ORPPLKYpX3rsNfF2LOfaGIkwG4bnuXvI=) Today's Reading [Has Your Brand Transitioned From Reactive to Proactive Customer Service?]() [Has Your Brand Transitioned From Reactive to Proactive Customer Service?]() What is proactive customer service, and how can you implement it at your company? [Quality Matters: How to Continuously Test Your Chatbot]() [Quality Matters: How to Continuously Test Your Chatbot]() A recent webinar explored the value of automated chatbot testing. [Real-Time AI: A Necessity for Great Customer Experiences]() [Real-Time AI: A Necessity for Great Customer Experiences]() As artificial intelligence continues to grow more powerful, its role in customer experience grows too. CX Decoded Podcast: Rhoan Morgan on Marketing-Led Customer Experience [CX Decoded caught up with Rhoan Morgan for a discussion on marketing-led CX. Who can, and should, truly own customer experience?](/NzA2LVlJQS0yNjEAAAGGZorfxdG3-45lQGtDW1CYBCzxVZKME9iAjLQHwe0ORPPLKYpX3rsNfF2LOfaGIkwG4bnuXvI=) [CX Decoded Podcast: Rhoan Morgan on Marketing-Led Customer Experience](/NzA2LVlJQS0yNjEAAAGGZorfxdG3-45lQGtDW1CYBCzxVZKME9iAjLQHwe0ORPPLKYpX3rsNfF2LOfaGIkwG4bnuXvI=) [CX Decoded Podcast: Rhoan Morgan on Marketing-Led Customer Experience](/NzA2LVlJQS0yNjEAAAGGZorfxdG3-45lQGtDW1CYBCzxVZKME9iAjLQHwe0ORPPLKYpX3rsNfF2LOfaGIkwG4bnuXvI=) [CX Decoded Podcast: Rhoan Morgan on Marketing-Led Customer Experience](=/NzA2LVlJQS0yNjEAAAGGZorfxdG3-45lQGtDW1CYBCzxVZKME9iAjLQHwe0ORPPLKYpX3rsNfF2LOfaGIkwG4bnuXvI=) [CX Decoded Podcast: Rhoan Morgan on Marketing-Led Customer Experience](/NzA2LVlJQS0yNjEAAAGGZorfxdG3-45lQGtDW1CYBCzxVZKME9iAjLQHwe0ORPPLKYpX3rsNfF2LOfaGIkwG4bnuXvI=) [Today's B2B Customers Don't Want to Talk to You. Is That OK?]() [Today's B2B Customers Don't Want to Talk to You. Is That OK?]() Today’s B2B buyers are decidedly aloof, and increasingly independent. So what does that mean for you as a B2B marketer? [Finding Your Target Audience Through Social Media]() [Finding Your Target Audience Through Social Media]() Today, influencer and content creator are two of the most sought after jobs. Not everyone can go viral, but everyone can make an impact. [VidMob Raises $110M in Investment Round, Gainsight Announces New Capabilities, More News]() [VidMob Raises $110M in Investment Round, Gainsight Announces New Capabilities, More News]() VidMob raises $110 million in Series D investment round, Gainsight announces new capabilities, NICE secures Microsoft partner designation, more news. [How CTV Will Influence the Next Wave of Analytics]() [How CTV Will Influence the Next Wave of Analytics]() What connected television is, what marketers should know and how its expanded profile is affecting analytics strategy. [Why the 'C' in CMO Stands for Change]() [Why the 'C' in CMO Stands for Change]() Examining how marketers can equip themselves with the knowledge they need to facilitate the change to a digital customer-centric system that drives revenue. [Can a Customer-Obsessed Strategy Save the Independent Travel Advisor? ]() [Can a Customer-Obsessed Strategy Save the Independent Travel Advisor?]() Travel advisors are a thing of the past, right? Maybe not. With shifting customer demands, an obsession-based strategy could be the answer. Featured Conference Save Your Spot! Join us Oct 26-27th for the Digital Experience Summit Autumn Session. Our focus this time is: Future CX - Blending Physical & Digital Experiences. [Secure Your Complimentary Ticket]() Featured Report [30 Ways to Win With Personalization]() This report organizes 30 use cases and strategies by three phases of the customer journey — acquisition, real-time activation and retention. [Read Now]() [Twitter]() [LinkedIn]() [Facebook]() © Simpler Media Group, Inc. 600 California St., 11th floor, San Francisco, CA 94108 USA [Visit CMSWire]() | [Visit DXS]() | [Email Preferences]() | [Unsubscribe]()