What Do Your Customers Desire Most?

The Latest Customer Experience, Marketing and Intelligent Information Management News, Information and Best Practices. [CMSWire]() Digital Experience Summit Virtual Conference How Great Organizations Empower Customer Experience Teams August 17-18 [→ Get Your Free Ticket Today]() Featured Article [Key Questions to Ask in a Digital Experience Platform Demo](/NzA2LVlJQS0yNjEAAAGFvOukO9rOJDbfL6gKCxdQk6aNxlIvuLAqGbKH-dKhR24VFTcjUidkK8pluDWfjJJSd2CAisg=) Whether your organization is exploring its first digital experience platform (DXP), or it’s time to upgrade, vendor demos are key to ensuring the right platform fit. Use this list of questions as a framework to assess each DXP vendor on your shortlist and their ability to meet your needs. [Read Now](/NzA2LVlJQS0yNjEAAAGFvOukO9rOJDbfL6gKCxdQk6aNxlIvuLAqGbKH-dKhR24VFTcjUidkK8pluDWfjJJSd2CAisg=) Today's Reading [Providing Experience in an Omnichannel World]() [Providing Experience in an Omnichannel World]() The message to CX pros and UX designers is clear: put thought into the creation of connected experiences, gather feedback from users and iterate as needed. [Use These 3 Steps Toward Building a Better Customer Strategy]() [Use These 3 Steps Toward Building a Better Customer Strategy]() Loyal customers are easy to spot — just as easily as poor customer experience will lead to losing them. [To Deploy or Not Deploy, That Is the Software Development Question]() [To Deploy or Not Deploy, That Is the Software Development Question]() Rolling out a product? The key is knowing what your customers actually need and not what the software development team thinks they need. CX Decoded Podcast: Marketing and CX in a VUCA World [CX Decoded caught up with Kathleen Schaub to discuss marketing and customer experience in a volatile world with lots of change.]() [CX Decoded Podcast: Marketing and CX in a VUCA World]() [CX Decoded Podcast: Marketing and CX in a VUCA World](/NzA2LVlJQS0yNjEAAAGFvOukO9rOJDbfL6gKCxdQk6aNxlIvuLAqGbKH-dKhR24VFTcjUidkK8pluDWfjJJSd2CAisg=) [CX Decoded Podcast: Marketing and CX in a VUCA World](=/NzA2LVlJQS0yNjEAAAGFvOukO9rOJDbfL6gKCxdQk6aNxlIvuLAqGbKH-dKhR24VFTcjUidkK8pluDWfjJJSd2CAisg=) [CX Decoded Podcast: Marketing and CX in a VUCA World](/NzA2LVlJQS0yNjEAAAGFvOukO9rOJDbfL6gKCxdQk6aNxlIvuLAqGbKH-dKhR24VFTcjUidkK8pluDWfjJJSd2CAisg=) [The Tao of Customer Experience]() [The Tao of Customer Experience]() While it’s easy to point to technology, there’s something else we can look at: the harmony between customers and the organizations with which they work. [How to Be a Digital Transformation Champion]() [How to Be a Digital Transformation Champion]() The post-pandemic explosion of digital data poses significant challenges to brands that want to remain competitive in this digital economy. [Do Your Customers Trust Your AI?]() [Do Your Customers Trust Your AI?]() AI offers up a mixed bag of risks and advantages. Here’s what your customers expect when you use it. [What Purpose Does Your Intranet Serve?]() [What Purpose Does Your Intranet Serve?]() How the intranet team and management perceives an intranet dictates how it is developed and the magnitude of its impact on an organization. [CX + EX: The Formula for a Customer-Obsessed Culture ]() [CX + EX: The Formula for a Customer-Obsessed Culture]() Brands seeking to build a customer-obsessed culture need to focus on more than just customers. They also need to think about employees. Featured Conference Save Your Spot! Join us Aug 17-18th for the Digital Experience Summit Summer Session. Our focus this time is: How Great Organizations Empower Customer Experience Teams. [Secure Your Complimentary Ticket]() Featured Report [Uncovering the Secrets Behind a Successful Customer Experience Program]() This report uncovers the secrets to maximizing business success through customer experience with key questions every customer experience professional should consider. [Read Now]() [Twitter]() [LinkedIn]() [Facebook]() © Simpler Media Group, Inc. 600 California St., 11th floor, San Francisco, CA 94108 USA [Visit CMSWire]() | [Visit DXS]() | [Email Preferences]() | [Unsubscribe]()