Short-Term Sacrifices for Better CX

The Latest Customer Experience, Marketing and Intelligent Information Management News, Information and Best Practices. [CMSWire]() [CMSWire Breakfast Bytes]() [Breakfast Bytes]() “Creativity is intelligence having fun.” — Albert Einstein Digital Experience Summit Virtual Conference How Great Organizations Empower Customer Experience Teams August 17-18 [→ Get Your Free Ticket Today]() Enter the Digital Makeover: Contact Center Edition [Is Your Call Center Behind The Times? It's Time to Win an Upgrade](/NzA2LVlJQS0yNjEAAAGFrXiTIZvpLW6p6NWoaSDoI775ozObs42-mORISWFAmmXqTWrCPzKIfLv5V3iPNVePYm6tPgU=) You have to be in it to win it. Second place winners will receive five exclusive sessions with a certified coach from Experience Investigators and one grand prize winner will receive one year of NICE CXone, the most complete cloud contact center platform in the industry AND seven exclusive sessions with CX Expert Jeannie Walters. [Learn more](/NzA2LVlJQS0yNjEAAAGFrXiTIZvpLW6p6NWoaSDoI775ozObs42-mORISWFAmmXqTWrCPzKIfLv5V3iPNVePYm6tPgU=) [Customer Loyalty Is up for Grabs]() [Customer Loyalty Is up for Grabs]() A repeat customer does not equal a loyal one. Discover the top obstacles to establishing customer loyalty and what you can do to circumvent them. [TikTok vs. YouTube: Who Wins the Video Game for 2022?]() [TikTok vs. YouTube: Who Wins the Video Game for 2022?]() TikTok is on fire. But don't count out YouTube, ever, for gaining user attention via video. [Medallia Acquires Mindful, Sitecore Launches Experience Manager Cloud, More CX News]() [Medallia Acquires Mindful, Sitecore Launches Experience Manager Cloud, More CX News]() Leading the customer experience news train this week is Medallia's acquisition of Mindful and Sitecore's XM Cloud release. CX Decoded Podcast: Marketing and CX in a VUCA World [CX Decoded caught up with Kathleen Schaub to discuss marketing and customer experience in a volatile world with lots of change.]() [CX Decoded Podcast: Marketing and CX in a VUCA World]() [CX Decoded Podcast: Marketing and CX in a VUCA World](/NzA2LVlJQS0yNjEAAAGFrXiTIZvpLW6p6NWoaSDoI775ozObs42-mORISWFAmmXqTWrCPzKIfLv5V3iPNVePYm6tPgU=) [CX Decoded Podcast: Marketing and CX in a VUCA World](=/NzA2LVlJQS0yNjEAAAGFrXiTIZvpLW6p6NWoaSDoI775ozObs42-mORISWFAmmXqTWrCPzKIfLv5V3iPNVePYm6tPgU=) [CX Decoded Podcast: Marketing and CX in a VUCA World](/NzA2LVlJQS0yNjEAAAGFrXiTIZvpLW6p6NWoaSDoI775ozObs42-mORISWFAmmXqTWrCPzKIfLv5V3iPNVePYm6tPgU=) [Follow These 6 Tips to Boost Success of Your Customer Experience Program]() [Follow These 6 Tips to Boost Success of Your Customer Experience Program]() For strong customer experience, you must constantly demonstrate value. But are you measuring, and responding, in the right ways? [Madtech Meets the Metaverse: A Marketer’s Guide]() [Madtech Meets the Metaverse: A Marketer’s Guide]() How will marketing and advertising technologies (or madtech) need to change to account for the metaverse? [Agility Is No Longer Optional in Business]() [Agility Is No Longer Optional in Business]() Agility is no longer an option, and agile marketing and CX organizations and businesses are best set up to weather whatever storms may be on the horizon. [3 Ways Businesses Can Level-Up Their Physical Experiences]() [3 Ways Businesses Can Level-Up Their Physical Experiences]() We might be living in a digital-first world, but people are hungry for physical experiences after the recent global shutdown. [Struggling Through Your Digital Transformation? Prioritize Employees]() [Struggling Through Your Digital Transformation? Prioritize Employees]() Customer experience is a driving factor which is not possible to achieve without equally strong employee experience. [How to Build a Remote Work Team From the Ground Up]() [How to Build a Remote Work Team From the Ground Up]() What does it take to build a high-performing remote work team from scratch? Here are some tips to achieve long-term success. [Top Intranets Tackle Hybrid Workplace Challenges, Miro Integrates With Google Meet, More News]() [Top Intranets Tackle Hybrid Workplace Challenges, Miro Integrates With Google Meet, More News]() Nielsen Norman Group announces this year's top intranet designs, Microsoft suggests we're measuring the wrong things, plus more from Miro, Corel and Yoobic. [Cybersecurity Isn't an IT Risk, It's a Business Risk]() [Cybersecurity Isn't an IT Risk, It's a Business Risk]() Cybersecurity risk assessment should be an integral part of the organization’s enterprise risk management program and decision-making, not a siloed operation. Featured Conference Save Your Spot! Join us Aug 17-18th for the Digital Experience Summit Summer Session. Our focus this time is: How Great Organizations Empower Customer Experience Teams. [Secure Your Complimentary Ticket]() Featured Report [30 Ways to Win With Personalization]() This report organizes 30 use cases and strategies by three phases of the customer journey — acquisition, real-time activation and retention. [Read Now]() [Twitter]() [LinkedIn]() [Facebook]() © Simpler Media Group, Inc. 600 California St., 11th floor, San Francisco, CA 94108 USA [Visit CMSWire]() | [Visit DXS]() | [Email Preferences]() | [Unsubscribe]()