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Omnichannel: 5 Real-Life Examples

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Sun, Jul 10, 2022 11:30 PM

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The Latest Customer Experience, Marketing and Intelligent Information Management News, Information a

The Latest Customer Experience, Marketing and Intelligent Information Management News, Information and Best Practices. [CMSWire]() [CMSWire Breakfast Bytes]() [Breakfast Bytes]() “The way I see it, if you want the rainbow, you gotta put up with the rain.” — Dolly Parton Digital Experience Summit Virtual Conference How Great Organizations Empower Customer Experience Teams August 17-18 [→ Get Your Free Ticket Today]() Learn With mParticle [How to Build a Data-Driven Culture](/NzA2LVlJQS0yNjEAAAGFiWv3Dos0BlfLAbs64B2WuD7NDtE2NaePj9Vtkqgt5KSrVSZuuzgqKtJphqVn6Hh4duAM0mE=) Many businesses have data, but few are actually able to use their data to increase customer value. This post describes the technology and processes you can implement to build a data-driven culture that transcends individual teams and differing levels of technical understanding. [Learn More](/NzA2LVlJQS0yNjEAAAGFiWv3Dos0BlfLAbs64B2WuD7NDtE2NaePj9Vtkqgt5KSrVSZuuzgqKtJphqVn6Hh4duAM0mE=) [How Omnichannel Marketing Feeds Into Stronger Customer Experiences]() [How Omnichannel Marketing Feeds Into Stronger Customer Experiences]() Omnichannel marketing is the key to meeting customers where they’re at and ensuring cohesive experiences across channels and devices. [Using Customer Relationship Management to Promote Business Growth]() [Using Customer Relationship Management to Promote Business Growth]() If your organization isn’t tapping into the benefits of customer relationship management, it could fall behind the competition. [Bridging the Gap: Findings From the NICE 2022 Digital-First Customer Experience Report]() [Bridging the Gap: Findings From the NICE 2022 Digital-First Customer Experience Report]() Report findings reveal potential blind spots among service providers and areas for improvement in digital and self-service customer service options. CX Decoded Podcast: Rhoan Morgan on Marketing-Led Customer Experience [CX Decoded caught up with Rhoan Morgan for a discussion on marketing-led CX. Who can, and should, truly own customer experience?](/NzA2LVlJQS0yNjEAAAGFiWv3Dos0BlfLAbs64B2WuD7NDtE2NaePj9Vtkqgt5KSrVSZuuzgqKtJphqVn6Hh4duAM0mE=) [CX Decoded Podcast: Rhoan Morgan on Marketing-Led Customer Experience](/NzA2LVlJQS0yNjEAAAGFiWv3Dos0BlfLAbs64B2WuD7NDtE2NaePj9Vtkqgt5KSrVSZuuzgqKtJphqVn6Hh4duAM0mE=) [CX Decoded Podcast: Rhoan Morgan on Marketing-Led Customer Experience](/NzA2LVlJQS0yNjEAAAGFiWv3Dos0BlfLAbs64B2WuD7NDtE2NaePj9Vtkqgt5KSrVSZuuzgqKtJphqVn6Hh4duAM0mE=) [CX Decoded Podcast: Rhoan Morgan on Marketing-Led Customer Experience](=/NzA2LVlJQS0yNjEAAAGFiWv3Dos0BlfLAbs64B2WuD7NDtE2NaePj9Vtkqgt5KSrVSZuuzgqKtJphqVn6Hh4duAM0mE=) [CX Decoded Podcast: Rhoan Morgan on Marketing-Led Customer Experience](/NzA2LVlJQS0yNjEAAAGFiWv3Dos0BlfLAbs64B2WuD7NDtE2NaePj9Vtkqgt5KSrVSZuuzgqKtJphqVn6Hh4duAM0mE=) [Meta Improves Machine Translation Tech, Cloud Computing Is Booming, More News]() [Meta Improves Machine Translation Tech, Cloud Computing Is Booming, More News]() Meta upgrades its No Language Left Behind AI model, EU data transfer woes, cloud computing continues to grow and more news. [Qualtrics Finds Marketers Like the Metaverse, Konnecto Raises $21M, More News]() [Qualtrics Finds Marketers Like the Metaverse, Konnecto Raises $21M, More News]() Qualtrics finds metaverse could become no. 1 marketing channel, MACH Alliance appoints Holly Hall as managing director, Konnecto Raises $21M, more news. [Can We Have the Metaverse Without the Goggles, Please?]() [Can We Have the Metaverse Without the Goggles, Please?]() If we can replicate in person interactions in the metaverse without the goggles, it might just tip the "worth it' equation to the virtual experience side. [Ad Blocking: What It Is & How to Use It]() [Ad Blocking: What It Is & How to Use It]() Ad blocking tools have been around for years, and there are hundreds of options on the market. Which is best for your needs? [Will Facebook and Google Pay for News in Canada Next?]() [Will Facebook and Google Pay for News in Canada Next?]() A bill forcing the tech giants to pay news publishers is moving forward in Canada, poised to deliver results with little commotion. [Making Decisions Through the Lens of Your Core Values]() [Making Decisions Through the Lens of Your Core Values]() Organizations that leverage values-based decision making can walk away with a lot of benefits. [The 2022 Golden Rule of CX: Treat Employees How You Treat Your Customers]() [The 2022 Golden Rule of CX: Treat Employees How You Treat Your Customers]() CX professionals have access to several tools for customer journey orchestration. Why not apply that to employee experience? [Establishing Intelligent Automation ROI Is a Moving Target]() [Establishing Intelligent Automation ROI Is a Moving Target]() Big hopes for the ROI of automation projects don't always pan out. Here's how to gain a clearer picture of if your goals are in sight. Featured Conference Save Your Spot! Join us Aug 17-18th for the Digital Experience Summit Summer Session. Our focus this time is: How great organizations empower customer experience teams. [Secure Your Complimentary Ticket]() Featured eBook [Answering the 5 CX Questions on Every Executive’s Mind](=/NzA2LVlJQS0yNjEAAAGFiWv3Dos0BlfLAbs64B2WuD7NDtE2NaePj9Vtkqgt5KSrVSZuuzgqKtJphqVn6Hh4duAM0mE=) Download this eBook to learn how to determine which channels you should be focusing on. [Read Now](=/NzA2LVlJQS0yNjEAAAGFiWv3Dos0BlfLAbs64B2WuD7NDtE2NaePj9Vtkqgt5KSrVSZuuzgqKtJphqVn6Hh4duAM0mE=) [Twitter]() [LinkedIn]() [Facebook]() © Simpler Media Group, Inc. 600 California St., 11th floor, San Francisco, CA 94108 USA [Visit CMSWire]() | [Visit DXS]() | [Email Preferences]() | [Unsubscribe]()

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