No. 1 Customer Want? Convenience

The Latest Customer Experience, Marketing and Intelligent Information Management News, Information and Best Practices. [CMSWire]() [CMSWire Breakfast Bytes]() [CMSWire Breakfast Bytes]() “When we long for life without difficulties, remind us that oaks grow strong in contrary winds and diamonds are made under pressure.” — Peter Marshall Lunch on us at the Digital Experience Summit virtual conference, Aug 17-18 [→ REGISTER FOR FREE TODAY]() Personalized CX Demo [Integrate Customer Data to Deliver Highly Personalized Experiences With Twilio](/NzA2LVlJQS0yNjEAAAGE_mB78fKlDra-OyUaHaR5-q-doUYjxnyjQRwjNIkYi322AaZc3KlwxuMyx26Wd_yeEZppSJk=) Learn how to use a Customer Data Platform (CDP) to standardize customer data collection across all channels, and bring a single view of the customer to customer support representatives’ fingertips. Provide a fast, easy experience for your customers seamlessly across any channel by tracking interactions beyond the contact center. [Watch the Demo](/NzA2LVlJQS0yNjEAAAGE_mB78fKlDra-OyUaHaR5-q-doUYjxnyjQRwjNIkYi322AaZc3KlwxuMyx26Wd_yeEZppSJk=) [How to Make Your Customer Experience Better: Be Convenient]() [How to Make Your Customer Experience Better: Be Convenient]() Convenience alone can draw customers in the door — and keep them coming back. Are you doing enough to add convenience to your customer experiences? [Can AI Marketing Transform Your Business?]() [Can AI Marketing Transform Your Business?]() AI marketing can offer up some hefty benefits. Learn how businesses are using this tech to improve CX and boost bottom lines — and how you can too. [ABM in 2022: Make It the Year of Smarter Account Based Marketing]() [ABM in 2022: Make It the Year of Smarter Account Based Marketing]() In the B2B space, ABM is an alternative approach to marketing that can be likened to fishing with a spear as opposed to casting out a wider net. CX Decoded Podcast: Marketing, Customer Experience Technology Leadership [CX Decoded catches up with digital marketing technology leader Chris O'Brien on managing martech stacks and processes.](/NzA2LVlJQS0yNjEAAAGE_mB78fKlDra-OyUaHaR5-q-doUYjxnyjQRwjNIkYi322AaZc3KlwxuMyx26Wd_yeEZppSJk=) [CX Decoded Podcast: Marketing, Customer Experience Technology Leadership](/NzA2LVlJQS0yNjEAAAGE_mB78fKlDra-OyUaHaR5-q-doUYjxnyjQRwjNIkYi322AaZc3KlwxuMyx26Wd_yeEZppSJk=) [CX Decoded Podcast: Marketing, Customer Experience Technology Leadership](/NzA2LVlJQS0yNjEAAAGE_mB78fKlDra-OyUaHaR5-q-doUYjxnyjQRwjNIkYi322AaZc3KlwxuMyx26Wd_yeEZppSJk=) [CX Decoded Podcast: Marketing, Customer Experience Technology Leadership](=/NzA2LVlJQS0yNjEAAAGE_mB78fKlDra-OyUaHaR5-q-doUYjxnyjQRwjNIkYi322AaZc3KlwxuMyx26Wd_yeEZppSJk=) [CX Decoded Podcast: Marketing, Customer Experience Technology Leadership](/NzA2LVlJQS0yNjEAAAGE_mB78fKlDra-OyUaHaR5-q-doUYjxnyjQRwjNIkYi322AaZc3KlwxuMyx26Wd_yeEZppSJk=) [Dealing With AI Biases, Part 2: Inherited Biases From Data]() [Dealing With AI Biases, Part 2: Inherited Biases From Data]() One major roadblock continues to prevent enterprises from realizing AI’s full potential — the fear and distrust of biased AI. [How to Boost Workplace Productivity for the 21st Century]() [How to Boost Workplace Productivity for the 21st Century]() Three primary factors are exerting downward pressure, crimping productivity and pushing organizations to find new ways to turn the trend around. [Understanding Live Employee Experience: The Future of EX Technology]() [Understanding Live Employee Experience: The Future of EX Technology]() With more workplaces than ever before experimenting with hybrid or fully-remote workplaces, the live EX platform has great potential. Featured Conference Save Your Spot! Join us Aug 17-18th for the Digital Experience Summit Spring Session. Our focus this time is: How great organizations empower customer experience teams. [Secure Your Complimentary Ticket]() Featured White Paper [5 Steps to Ensure Your Digital CX Program Delivers Results]() Read this white paper to learn how to align with various teams across the business, ensuring your CX program has the right foundation to deliver results for your organization. [Read Now]() [Twitter]() [LinkedIn]() [Facebook]() © Simpler Media Group, Inc. 600 California St., 11th floor, San Francisco, CA 94108 USA [Visit CMSWire]() | [Visit DXS]() | [Email Preferences]() | [Unsubscribe]()