The ROI of Investing in Customer Service Training

The Latest Customer Experience, Marketing and Intelligent Information Management News, Information and Best Practices. [CMSWire]() [CMSWire Week in Review]() “The road to success and the road to failure are almost exactly the same." — Colin R. Davis Jan 15, 2022 Jan 15, 2022 Top Articles of the Week [The ROI of Investing in Customer Service Training]() [The ROI of Investing in Customer Service Training]() When you manage customers' questions and problems well, they reciprocate by coming back, spending more and becoming loyal to the brand. [Is Consent and Preference Management the Key to Balancing Privacy and Personalization?]() [Is Consent and Preference Management the Key to Balancing Privacy and Personalization?]() The arrival of consent and preference management solutions gives marketers the opportunity to take both a privacy and customer first approach. [How to Choose the Right Data Visualization]() [How to Choose the Right Data Visualization]() Choosing the right way to visualize your data makes the difference between telling a clear, compelling story or creating cognitive overload. Here's how to pick. [Companies Are Misusing Net Promoter Scores: Here’s How to Fix That]() [Companies Are Misusing Net Promoter Scores: Here’s How to Fix That]() Despite how revolutionary NPS was when it was introduced, it has some serious limitations when it comes to driving profitable growth. [What Is Predictive Analytics and How Does it Impact Customer Experience?]() [What Is Predictive Analytics and How Does it Impact Customer Experience?]() Predictive analytics can detect and quantify emotional reactions in the human voice which can be used to predict customer churn, forecast sales and more. [Are UX and CX One and the Same?]() [Are UX and CX One and the Same?]() Customer experience and user experience are two of the most ubiquitous terms in human-centered design. What's the difference — and does it even matter? [View all recent articles]() Featured Research [How to Change Your Service Strategy to Become Digital-First]( [The Inner Circle Guide to AI, Chatbots & Machine Learning]( [How to Change Your Service Strategy to Become Digital-First]( [The Definitive Guide to Digital Transformation & the Digital Maturity Matrix}]( [The Definitive Guide to Digital Transformation & the Digital Maturity Matrix]( [Getting the Most Out of Your Microsoft Investment]( [The Inner Circle Guide to AI, Chatbots & Machine Learning]( [Getting the Most Out of Your Microsoft Investment]( Featured Article [Improve Customer Experience & Your Brand With Feedback]( Unsolicited customer feedback is a powerful tool for improving customer experience (CX). After all, this information is coming straight from the source — your customers. [Read Now]( [Improve Customer Experience & Your Brand With Feedback]( Unsolicited customer feedback is a powerful tool for improving customer experience (CX). After all, this information is coming straight from the source — your customers. 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[Secure Your Complimentary Ticket]() [Featured Contributor]( Featured Contributor [Mazen Ghalayini]( Mazen Ghalayini is a managing director with West Monroe and a member of the executive team and board of directors. He leads the firm’s Product & Experience Lab. Mazen is a creative, compassionate and collaborative leader with more than 15 years of business advisory, management and technology experience. [More]( RECENT ARTICLES [The 5 Customer Experience Waves You Should Be Ready to Ride in 2022]( [Forget Digital Transformation – Just Become Digital]( [Align Your Customer Experience With a Higher Purpose]( Learn more about [becoming a CMSWire contributor]() Featured Contributor Mazen Ghalayini Mazen Ghalayini is a managing director with West Monroe and a member of the executive team and board of directors. He leads the firm’s Product & Experience Lab. Mazen is a creative, compassionate and collaborative leader with more than 15 years of business advisory, management and technology experience. [More]( RECENT ARTICLES - [The 5 Customer Experience Waves You Should Be Ready to Ride in 2022]( - [Forget Digital Transformation – Just Become Digital]( - [Align Your Customer Experience With a Higher Purpose]( Interested in contributing? Read our [submissions guidelines](#) What We’re Reading [The Impact of Remote Work on Productivity and Creativity]( [Robinhood to Permanently Shift Most Employees to Remote Working]( [Top 2022 Mobile Marketing Trends after a Disruptive Year]( [Should Marketers Be Using NFTs? (And, What Are They?)]( Featured e-Book [Beyond Post-campaign Briefs]( This e-Book serves as a guide to take charge of your digital advertising strategy and analyze ad spend like investments. [Read Now]( [Beyond Post-campaign Briefs]( This e-Book serves as a guide to take charge of your digital advertising strategy and analyze ad spend like investments. Quote of the Week [“The challenges posed by a global pandemic do not allow a federal agency to exercise power that Congress has not conferred upon it. At the same time, such unprecedented circumstances provide no grounds for limiting the exercise of authorities the agency has long been recognized to have.”]( Unsigned opinion of US Supreme Court on halting US Government vaccine mandate for businesses [Twitter]() [LinkedIn]() [Facebook]() © Simpler Media Group, Inc. 600 California St., 11th Floor, San Francisco, CA 94108 USA [Email Preferences]() | [Unsubscribe]()