How to Combine NPS and CLV for True Growth

The Latest Customer Experience, Marketing and Intelligent Information Management News, Information and Best Practices. [CMSWire]() [CMSWire Breakfast Bytes]() [CMSWire Breakfast Bytes]() “The older we get the less afraid we are.” — Sidney Poitier Lunch on us at the Digital Experience Summit virtual conference February 16-17 [→ REGISTER FOR FREE TODAY]() Deliver Smarter Experiences [Breakthrough Customer Data — Fast](/NzA2LVlJQS0yNjEAAAGB5UzMH1qw1Tg30oVGL6PXhfbI1PXS9GR4WRr1CtGKH42ry6wGYgpcEyjhVXBTl3vr3yJjFIk=) Brands struggle to reach out to each customer at the right time, on the right channel, and with the right message. Why? Because their customer data is scattered, inaccessible, and often unusable. A Customer Data Platform fixes that, opening the door to greater innovation around the customer. [Learn More](/NzA2LVlJQS0yNjEAAAGB5UzMH1qw1Tg30oVGL6PXhfbI1PXS9GR4WRr1CtGKH42ry6wGYgpcEyjhVXBTl3vr3yJjFIk=) [Companies Are Misusing Net Promoter Scores: Here’s How to Fix That]() [Companies Are Misusing Net Promoter Scores: Here’s How to Fix That]() Despite how revolutionary NPS was when it was introduced, it has some serious limitations when it comes to driving profitable growth. [With the Hybrid Workplace, a Small Change in the Right Direction Is Better Than No Change at All]() [With the Hybrid Workplace, a Small Change in the Right Direction Is Better Than No Change at All]() A half measure may be an incomplete but positive step in the right direction, demonstrating a desire for progress and a willingness to meet employees halfway. [The ROI of Investing in Customer Service Training]() [The ROI of Investing in Customer Service Training]() When you manage customers' questions and problems well, they reciprocate by coming back, spending more and becoming loyal to the brand. Award-Winning CX with Amy Shioji of Strategic Education [In this episode of CX Decoded, Amy Shioji, SVP of Strategic Education, joins the CX Decoded crew to talk about how her approach to CX is helping today's students meet their goals.](/NzA2LVlJQS0yNjEAAAGB5UzMH1qw1Tg30oVGL6PXhfbI1PXS9GR4WRr1CtGKH42ry6wGYgpcEyjhVXBTl3vr3yJjFIk=) [Award-Winning CX with Amy Shioji of Strategic Education](/NzA2LVlJQS0yNjEAAAGB5UzMH1qw1Tg30oVGL6PXhfbI1PXS9GR4WRr1CtGKH42ry6wGYgpcEyjhVXBTl3vr3yJjFIk=) [Award-Winning CX with Amy Shioji of Strategic Education](/NzA2LVlJQS0yNjEAAAGB5UzMH1qw1Tg30oVGL6PXhfbI1PXS9GR4WRr1CtGKH42ry6wGYgpcEyjhVXBTl3vr3yJjFIk=) [Award-Winning CX with Amy Shioji of Strategic Education](=/NzA2LVlJQS0yNjEAAAGB5UzMH1qw1Tg30oVGL6PXhfbI1PXS9GR4WRr1CtGKH42ry6wGYgpcEyjhVXBTl3vr3yJjFIk=) [Award-Winning CX with Amy Shioji of Strategic Education](/NzA2LVlJQS0yNjEAAAGB5UzMH1qw1Tg30oVGL6PXhfbI1PXS9GR4WRr1CtGKH42ry6wGYgpcEyjhVXBTl3vr3yJjFIk=) [What Is Predictive Analytics and How Does it Impact Customer Experience?]() [What Is Predictive Analytics and How Does it Impact Customer Experience?]() Predictive analytics can detect and quantify emotional reactions in the human voice which can be used to predict customer churn, forecast sales and more. [The Communal Side of Customer Experience]() [The Communal Side of Customer Experience]() Getting people to your site to buy something is only one side of the coin. The other side is how these people interact with each other after purchase. [The Invisible, Immaterial Internet Is Not What It Seems]() [The Invisible, Immaterial Internet Is Not What It Seems]() The internet has a big environmental impact, but its impact is hidden in so many ways. Featured Conference Save Your Spot! Join us February 16-17th for the Digital Experience Summit Winter Session. Our focus this time is: Customer Experience Strategies for an Accelerated Reality. [Secure Your Complimentary Ticket]() Featured Report [Get Supply Chain Right](=/NzA2LVlJQS0yNjEAAAGB5UzMH1qw1Tg30oVGL6PXhfbI1PXS9GR4WRr1CtGKH42ry6wGYgpcEyjhVXBTl3vr3yJjFIk=) Intelligent fulfillment boosts customer service and return on inventory investment. [Read Now](=/NzA2LVlJQS0yNjEAAAGB5UzMH1qw1Tg30oVGL6PXhfbI1PXS9GR4WRr1CtGKH42ry6wGYgpcEyjhVXBTl3vr3yJjFIk=) [Twitter]() [LinkedIn]() [Facebook]() [© Simpler Media Group, Inc.]() 600 California St., 11th Floor, San Francisco, CA 94108 USA [Email Preferences]() | [Unsubscribe]()