Is Your Customer Experience Heading South?

The Latest Customer Experience, Marketing and Intelligent Information Management News, Information and Best Practices. [CMSWire]() [CMSWire Breakfast Bytes]() [CMSWire Breakfast Bytes]() ”I never presume that I know what I’m doing, and I like that, that’s where the surprise, the challenge and the uncertainty comes in.” — Terrance Hayes Watch the DX Summit Fall Finale On-Demand [→ View the Sessions Now]() Featured Webinar [Webinar: Leaping the Walled Garden Between Digital and Voice](/NzA2LVlJQS0yNjEAAAGAzzXrovT34K4vMzrhevOkDBUUStvzlnLUskeZ67yfSisZ9fuwjeR-CBts0kq3-0Dxpf7bBSI=) When customers reach dead ends, it’s your teams that leave them there. Bridging the gap is not only possible — it’s vital! In this 15-minute session, we’ll explore practical solutions from field experts and case studies from CX pioneer and innovator, VHT. [Watch it now](/NzA2LVlJQS0yNjEAAAGAzzXrovT34K4vMzrhevOkDBUUStvzlnLUskeZ67yfSisZ9fuwjeR-CBts0kq3-0Dxpf7bBSI=) [5 Ways to Avoid Giving Your Customers a Skimpflation Experience]() [5 Ways to Avoid Giving Your Customers a Skimpflation Experience]() Supply chain woes and staffing shortages may be unavoidable but that doesn't mean you can't deliver great customer experience. [Getting Smart Answers With Intelligent Search]() [Getting Smart Answers With Intelligent Search]() Getting enterprise search right is hard, but it's starting to reap the benefits from advances in machine learning and AI. [There's More to the Metaverse Than Facebook and Microsoft]() [There's More to the Metaverse Than Facebook and Microsoft]() Microsoft and Facebook are making a lot of noise, but they're not the only companies looking to play in the metaverse. Here are eight others. CX Decoded Podcast: Candid Tales With Marketing Leader Tom Wentworth [CX Decoded caught up with Tom Wentworth for the opener of Season 2 to discuss all things marketing leadership and technology.](=/NzA2LVlJQS0yNjEAAAGAzzXrovT34K4vMzrhevOkDBUUStvzlnLUskeZ67yfSisZ9fuwjeR-CBts0kq3-0Dxpf7bBSI=) [CX Decoded Podcast: Candid Tales With Marketing Leader Tom Wentworth](=/NzA2LVlJQS0yNjEAAAGAzzXrovT34K4vMzrhevOkDBUUStvzlnLUskeZ67yfSisZ9fuwjeR-CBts0kq3-0Dxpf7bBSI=) [CX Decoded Podcast: Candid Tales With Marketing Leader Tom Wentworth](/NzA2LVlJQS0yNjEAAAGAzzXrovT34K4vMzrhevOkDBUUStvzlnLUskeZ67yfSisZ9fuwjeR-CBts0kq3-0Dxpf7bBSI=) [CX Decoded Podcast: Candid Tales With Marketing Leader Tom Wentworth](=/NzA2LVlJQS0yNjEAAAGAzzXrovT34K4vMzrhevOkDBUUStvzlnLUskeZ67yfSisZ9fuwjeR-CBts0kq3-0Dxpf7bBSI=) [CX Decoded Podcast: Candid Tales With Marketing Leader Tom Wentworth](/NzA2LVlJQS0yNjEAAAGAzzXrovT34K4vMzrhevOkDBUUStvzlnLUskeZ67yfSisZ9fuwjeR-CBts0kq3-0Dxpf7bBSI=) [4 Customer Experience Lessons to Help SMBs Win in 2022]() [4 Customer Experience Lessons to Help SMBs Win in 2022]() Across the board, SMB owners say they’re more hopeful, positive, optimistic and excited about the coming year. [Celebrating the First Customer Experience Leader of the Year]() [Celebrating the First Customer Experience Leader of the Year]() To recognize those who champion CX, CMSWire created the Customer Experience Leader of the Year award. Here we look at the 2021 winner and runners up. [Self-Service Business Intelligence Takes Root]() [Self-Service Business Intelligence Takes Root]() Self-service data and analytics has reached “the slope of enlightenment.” How do CIOs see this trend taking root in their organizations? [OutSystems Unveils New Cloud-Application Platform, Project Neo]() [OutSystems Unveils New Cloud-Application Platform, Project Neo]() Low-code platform OutSystems unveiled its new application platform Project Neo, looking to enable dev teams to build state-of-the-art cloud applications. Featured Conference Now Available On-Demand! The Digital Experience Summit Session. Our focus this time is Optimize: Culture, Insights, Experimentation & ROI. [Get Access Now]() Featured White Paper [3 Ways to Engage Customers and Protect Their Privacy]() This white paper suggests an integrated view of customers, a smarter approach to using data, and a transparent, compliant way to make connections with people and gain their trust. [Read Now]() [Twitter]() [LinkedIn]() [Facebook]() [© Simpler Media Group, Inc.]() 600 California St., 11th Floor, San Francisco, CA 94108 USA [Email Preferences]() | [Unsubscribe]()