there, Insights Unveiled: Discover What Truly Matters to Consumers

Discover Something Extraordinary Hello there, Welcome to Merkle's CX Imperatives series! Whether you're new or returning, we're glad to have you. This year, we've taken a fresh approach by integrating our experience with extensive global research among consumers and brand professionals. Our research unveils genuine consumer preferences and aligns brand leaders' actions with these insights. We've categorized brand leaders based on CX strategies, customer-centric approaches, and technology integration, all crucial for delivering value. From our study, critical imperatives for CX professionals emerge: - Grasp CX fundamentals from the customer's viewpoint. - Utilize customer data ethically for their benefit. - Prioritize genuine human interaction to fulfill customer needs. - Enhance the post-purchase experience. In the experience economy, every touchpoint matters. It's about nurturing relationships and trust, not just products or services. Download the full report to gain valuable insights. [Download Now]() Best Regards, Team ClickZ *By clicking these links you agree to HRD sharing your personal data with Sage People. To find out more about our data sharing policy, please read our [terms of use]() and [privacy policy](). [linkedin.png]() [twitter.png]() [youtube.png]() You have currently opted in to receive ClickZ Updates. You can [update your details]() and [change subscription preferences here.]() If your no longer wish to receive these emails you may [unsubscribe here.]() If you have any questions regarding the unsubscribe process please contact [gdpr@contentive.com]()