PING ME! October, New Product Stuff, and Fat Bears

Welcome to PING ME!, the latest news and bits from Clickatell. [The Latest News and Bits from Clickatell] Summer and winter at the same time 🔆❄️ Clickatell is a global company with team members collaborating across both hemispheres every day. And with Clicksters working in South Africa, Nigeria, Canada, and the US, we share in much more than the change of seasons. Diversity of cultures, ideas, backgrounds, and beliefs is a big part of who we are, and it’s pretty awesome. Our culture thrives on innovation and possibility, and that’s what has fueled us to bring the first Chat Commerce platform to the world. Keep reading 👀 We have some 🕶 cool new things to share. [ProductWrap_Q3_Platform_Spotlight] Customer Journey Mapping Visualize entire customer interaction flows in a single diagram. The [new analytics settings](113/cLljy04/VVDkSZ2XfsTJW62KzRK4gP3Y9W7HlLKX549gJjN7zrx0q5nXHsW69t95C6lZ3mQW4gSpgT1G-SDsW15K56x5xVNKmW3cTtx02grQz-W3YRd-53yrgRWW33_8sc3NvrXHW6B7xKn9jwyx6W79Gr0z5xP5m_W7R9lFT8QF6lTW4lqhZf4fTGMnW3X0fVL7Zdb8HVkYphF44M4P1N619YktL23WMN54NR0jLrmYRW46hdCW7zDCVyW52N4XD5Q8CWcW7JjZR46v24ynW33mrs57_cyVrVhh4X774ctJWW7zjZXX5qvDSFW4-PGfY6HHrwbW6dg-Bx5QHrWkW7jZty77QYQ_kMd1tvV2PP9JW1z43-F1-JVT-W6btZy35CnNmQW1Lc7yk8llRWcW7LKqtZ3zYNdVV3GpK912jGHsW847NFw2Mc-NxW6Dy4G-4C0s5FW2nWB6F42yY5gW26Mdlj40p4kbW7L_d4q39-PGMW1q_NCC6g1pJbW15kXrl4nxHfsW68hXQt2by3_2f7slprF04) in our workflow builder enable you to map the entire customer journey. From initial contact to final outcome or transaction, journey mapping offers deep insight into your customers’ behavior. Identify bottlenecks, drop-offs, and opportunities in real-time, using data to make informed decisions to improve engagement, lead gen, and conversions. [See it in action >](113/cLljy04/VVDkSZ2XfsTJW62KzRK4gP3Y9W7HlLKX549gJjN7zrx1C3qn9gW8wLKSR6lZ3pGV_nQdw58q0xMW8f_zmS2dfwv0W1PzTWx7fpX7RW3gbxxZ8Sn4dYW64Hnv02Vd1p3VTbWSl620WXhW94D7ZJ5-3vyqW24cT9F4vWDNlW88ccwT8Fw9s3V6Dmxm49LxrcW29pXC48C_f-XN36kgN-N_Z8CW7C6qrY2gcNVyW6kGWDs5-mzvHVcn-RD2TpTknW7Rw8Wg5zNV3hW6m84YW1pfgWDW8CmfY68fJ5dzW6hVG3m2jlNYzW8GM_c57cqfBFW1bQqPN7T99jcW1CfB-57QMXShW69Z4Mr8BCQ5xW2VpH1G4bsLzPW91Qwd98YVpY5N1XgfsZ3_KysW8xfHM52KRMNqN7kG0gLQTP7Zf89hsYx04) [ProductWrap_Q3_DidYouKnow] [ProductWrap_Q3_ProductUpdates] [Interact_Icon-1] INTERACT Like a Website Builder... but for Chat We've enhanced the [Dynamic List](113/cLljy04/VVDkSZ2XfsTJW62KzRK4gP3Y9W7HlLKX549gJjN7zrx065nXHsW5BWr2F6lZ3mSW3GcKD628X4DkW1JtP4T69lJs0N3gtm-dtJkhHW2S6lX_19tsfVW2l-l8R71tvrnW8sKQMq98vrzMW6gCCbb1nMlnxW9jSt2T6qKRJsW7XBBys4Q1lkFW3-89Hc4xkqV2W2z0Svz8HrGH-W95P1KZ8H85g-VccpJB7pj7lTW5gHg0f5drRHwVBGFYl3h2wpPW3sjf6K3Ls_L3VtL2kM6LxD96W7RMkss9kCgVQW72Fywd97-nyLW7VM_RC2MJgX1VGsgrD7kdpxBW25G6hT12wZN_W2LCBGL1Qw9yLW73-tfp5kMfFRW13bZ6c8-m816W5XQ9NY77V3T3W7Hk46x5DQxYkW64b_0n70yFhJW3NSxcP3HDvn3N7MPs-9TGZBnV3YN192dVqLdW8Hrr5Q5NpD81N8tCWrkT2vCQW2JNznz1nrzxMf52D0ZK04) node in our workflow builder to help you quickly create even better interactive messaging experiences. Craft sophisticated, tailor-made journeys for your customers that enable advanced messaging functionality. Integrate Your Other Platforms Customer service agents can now access customer information from popular [3rd party applications](113/cLljy04/VVDkSZ2XfsTJW62KzRK4gP3Y9W7HlLKX549gJjN7zrx1C3qn9gW8wLKSR6lZ3mkW2N-RSp5rmv-bW5Q75cB1l1cm8W5-0yP75pwgwyW6GYrw1529wmGW3F0xjw1LGV-9W7RWx-32hYqqJVzMw5-3sjxRlW2Gwb9P542HycW6zB7Xj66tYVhW2RGxYz8R-gwlW7-t7yg4HxYL9W7bshP284TcwBN5rTn116WVPNW7KHTrZ4QBwZFN627bqrj7sv8W3Zv6Kf2wg4FmW6bn-wY7RLM9fW8jFCXH74sYD5W3GgWyM9dV6gwW1KZgtc4_7r9XW7s8WQH7hNyvMW2GS0Bl4PmNXLW6xsLcN2s4clRW7cW3JH3lcyF6W56RNWt1fnyHZW7VHDcK7qS-wBW4zd_v13841QkW5vPP9p8ksMpWf8SMPK404) while chatting real-time with customers in our live agent tool, Chat Desk. With integrations for Salesforce, Zendesk Sell, Zendesk Support, and Shopify, agents no longer need to switch between applications and manage multiple browser tabs. These integrations are also available in our workflow builder, Chat Flow. [Transact_Icon_] TRANSACT Payment Templates in WhatsApp Meta recently introduced new [WhatsApp message template](113/cLljy04/VVDkSZ2XfsTJW62KzRK4gP3Y9W7HlLKX549gJjN7zrx065nXHsW5BWr2F6lZ3kLW8Bp_g17MGMc1W4L1FbP10B29nW670mQf1b3BH-W274XQS3qB1pgVkjXDK6tP-LTW1b22lg1KvYTHW57l3kC24jhmLW7GNh0j4kz6F6Vd5hh28XnVxyW2vL9Gn56TXLVW2qtzH-11zcWHW1dG31R35tckfW7K9xmf3ddbrwW47sfqt5YbY3vW4TLBXB178BSNW942Xtt7509mvW2m0ST626J08LW5hjZzF2S4yGmW39w4Px240v85W1SKwW95j_WWHW1dnPHg4SrPzVW7w-3pZ31ys-XW8nzqmJ6d6PKNW1z3PQQ4P4NYZW88Xdk05P0rvRW8Ll6-316RyjDW4t9QTb2znf15W6vydHq6CzHcCVxH55F2Z5-y0W65z-Qg74LcMlN88CFWS1Rxv6W8hhjpn5Q2yWqW5pr0S010B5CPW76MYPP3Hx4HFf6G6_WR04) categories. All Chat 2 Pay templates in the Clickatell Portal have been migrated to the Utility category as the current categories assigned to them are no longer supported by Meta. [Clickatell_Icon-1] CLICKATELL PORTAL Improving the User Experience You’ll notice some changes to the Clickatell Portal to make it easier to navigate and find what you’re looking for. Keep an eye open for more great updates to the Portal experience. [The_Breakroom] Fat Bear Week It’s that time of year once again, when the brown bears of Katmai National Park are bulking up for their winter sleep. Watch the [web cams](113/cLljy04/VVDkSZ2XfsTJW62KzRK4gP3Y9W7HlLKX549gJjN7zrw_R5nXHsW50kH_H6lZ3mCVyMjD85pp-f9N8CTcghD5F0XW7k0Cyz8Tdj-LW5pZnSk7mxvjjW4K7gg16-MwnTW25K-qB30sGXfW2PcPnf6kCSf3W1sLs_176X4CqN5l5w__twGlTW4Fcy3d3yHVklW1J9V5Q54MWM-W3FDysg1Bvcl8W6fXKgT21k78kW96xbgY2Z4PSFW1Y1D0k4kxSSsW4SPctT66_fB1W73mT8g7KltczW8nzBYf6cDxqsN8yyvqt95Mk0W5s9Fgw1yX_tzW8CXg-L5QpRBsW7WWHTt1hMH6FW8jmSSV8swBTYW6jwBKb8fhgBVW8Q8ZgM3fwY2fW1RJNSl2SNRvyW8J_H5v3fVym6W2NMSX073Kg45W8mNK3D21GbK4W7Zg4944gCCMSW35WMf71v3W0vW3lH5dp8J27w0f9c3cLF04) and [cast your vote](113/cLljy04/VVDkSZ2XfsTJW62KzRK4gP3Y9W7HlLKX549gJjN7zrx1j3qn9gW7Y8-PT6lZ3mGW10_0Nr597SFhVWMgLd4P2wdGW5Sx4z53N8ppGN97js0XXllBcW5ZNh8v2DYYzyW7Rrr8K5J-xjMW2NdHSV1RB6tSW6bg4zs2qpj3VW648nLZ6L4NnFW5hhH2R9fXF20W4Yq6zP92684vW7v0blw4c4yj8V26nzy4lptj5W1m2Z6R5D-4NZW3MnlJ61LBhHyW2jyWQ65n2xz_W40m-qD2G7W-WW6z7nCn92gvFlW87CNqD27s-GcN7_2310tNVs0W7zpVf630z43SW766fqJ5S2Ly9W64wth376qgV8W5lMF3t6BxVYhW8-9NzL4-L9LVW80H62K74grGwf5d1Mkl04) each day. The cuteness is practically un-bear-able 🐻 Scrum and Tackle! 🏉 Rugby World Cup is ON Keep up on all the action as the battle for the [2023 Rugby World Cup](113/cLljy04/VVDkSZ2XfsTJW62KzRK4gP3Y9W7HlLKX549gJjN7zrx1C3qn9gW8wLKSR6lZ3npW2qZlJ79fWgbwW8pKNDK8hrhYFW8nQzhF75pnSFVzBY5t4k8v9zV1rP2D8yQ28FN66MDX5jRfm4W90TdW93DsdBMW79mKq-52Q971W1NYTwv5QsXMLW69X7RW8LGt3KW3HS3wB5fdzt5W5jQ2N08mb_MdN8WL5Hwd8GSZW82fxF-4YNzldW1RYXmK2sRthSW5LfqMY3vYzjtW6Sghjl92hBZ0W6hjlyY6SmLcZW14hh9L2Qwy26W3s43g5229rYdW7DDCrv3HP56TW6CX_dg7Xd5RqW4nwp7X827-cQW6w9Rzz2kxggtMKZxbDJj6sbW8ZLvY064W-ksW3KZHcy7yxls2W3tfk4x36pG8Xf8yWBSq04) commences! Oktoberfest’s Beer-soaked History, Explained Regardless of which hemisphere you call home, one sound that rings true ‘round the world is the clinking of steins together in celebration of the miracle of BEER. 🍻 [Happy Oktoberfest friends](113/cLljy04/VVDkSZ2XfsTJW62KzRK4gP3Y9W7HlLKX549gJjN7zrw_R5nXHsW50kH_H6lZ3lXN6WGl-WtlLHWVfw_Tx14sNrWW7Ww_7P76KGc7W8wvmkS4DbmlXW7H0Jgf8Pbf5vW8HjMC02XCx7KW9l328T4c0jfLW2fSYd48vT7BZW2j8zf85HT_StN6mfB0dsj2CrVHBNYb1RGG5qW1SpBN21x_XMrW32Dj8V4GwVzmW1W-M6C4pxn8lW2TTsWq88SZ6DW5Q6CN_8mC3T8W11cTxY8bzj2yW3J-Gln4SJ2tNN52YdYC1l6dNW351gLS6C175yW4j9KSH5QTFLnW7PX-kG2FZVS-W3MJhqJ4kVqm1W9c1rF18_qw2NW43VspJ433fndW6dLWW778GwBzW4KLQ9z7hd8k_W7x-LxX4RWDNVW8TRCjn7hbsvDW6wKxPw83xg3qW2mkpMw4m0vNtW40PXTQ2TTnKdf8FPDVF04). To learn more about the power of Chat Commerce that delivers superior customer experiences for forward-thinking brands, [contact us today](113/cLljy04/VVDkSZ2XfsTJW62KzRK4gP3Y9W7HlLKX549gJjN7zrx1j3qn9gW7Y8-PT6lZ3plW7_m0s42qQN5tW4tV6hy5b3tNVVkXxRv74l1-SW6L1xsd5sV_8SW2K1y1n68khMqW47nzMp1d5-gfN61cdQcgcLpgW3jM69T5xzD8FW7fJXY821K-HZVwJzlM7VfhngW7ZqMSh2DglmvW5_bswS4LB65TW53VyRd5pNWcsW5Hz16z7yw9pyW3jLBwH1xmy8gW5RTlJh3SYVf9N90s6XPY08d7W80mnw_8XFSVmW2W3Q476S-xBhW72w9SR5nvsDpW77lSXN4FzFfgW8_DHMg6BlDCfW8bwwXK97Hl3zW2ghV9D6zqtgPW3h1Cb43b1svKN7y7RD5VWgMxf23KhSK04)! Chat soon, Team Clickatell [Facebook](113/cLljy04/VVDkSZ2XfsTJW62KzRK4gP3Y9W7HlLKX549gJjN7zrx1W3qn9gW95jsWP6lZ3mVW82-Zrr8Nfl2mN2rMTnkHwDS9W2k27rV6hDvDwW1J-lgz6rk1PJW405j5m3TwzQGW6NmCw97WF3wlVZQLZG3KDcMCW4Lq53014tdxtW4y6H2f3_GTjwW8Q4d5r2f9X85W6gdhQ56x1n54W1VhDcn2vW146W6HL5d-7bs_sLW1-nBHc8WPWR-W4-rbND11QLHVW1fgPvf774sNCW5f4GMs1jrJnqW2bYR3z2tpzqJW8GlvwL6KWy46W2CYK2W2Hd7hrW4BXL-M8n7gKSW3n5RjR7HLfsnW1TJTnz8L3TGKW2mrfpd59YVWPN7S2z9R8myqJW1-mr1R7v25xZW1z4_0H7jYJLbW25bRYt8dx3bBW2jY8b78YVfZ7W5wv-Lx4FgKWsf90sVDg04) [Twitter](113/cLljy04/VVDkSZ2XfsTJW62KzRK4gP3Y9W7HlLKX549gJjN7zrx1C3qn9gW8wLKSR6lZ3lPW6qXXqq15-frLW72ClBd7H0RBmW11n7DR3C4BDCW1ngr4w1GZ-7GW8QCcwv5Nv_g1W5d540K78L2yzW3q92MJ1mtJgWW4tN1W15hrjVkW56sMRf4JFfG-VRls-b84S9WWW6lDJGl403p6LW9jBsWh7JV30gW3VqNRv3M2wDmF9dWYdrxJwgW5Z8b3n8wyRvkVS4nY281kslcW4Lrwxd4Z2P8hW4_BdsR15p22_V-JXty6dgVd0W3xJZ7Y1zVYZ8W6WCWpz7dTg3JN4HwncyXGfkhW1F5dWh6_gMf2W8DrT6V3JgGjgW5hDbYG6ZyJcTW1dDVQw7kBKXmW2kvW-j4Yv0m5W87zJg_48-KPXf30hV5g04) [YouTube](113/cLljy04/VVDkSZ2XfsTJW62KzRK4gP3Y9W7HlLKX549gJjN7zrx1W3qn9gW95jsWP6lZ3lCW52SxbX8wrcjdN1bspyyPt0nDW6Q8Hyq1Q7vSvW641qdk2c7kz_W4DYG8w2TNHR8W2SQjQs8sCbZFN1RCvRsqhd9MW2n8QS26zkfd6W80RK1N3JC-_8W4GQl-C51kP0fMQC3yZBkXKCW3_0zR85Pf-dcW8Bx5xN3HyTJWMQz7nCxJJw3VPtS5p7HzmczN6GJXMNrhgnRW8VpYnj7hzkS-W70w99x2gFjg0W6Xfs_v4cXj-MW6WxcLt2lq6HMW1PcTdS5Q7X4vW5t1ccS7RjYgdW7lSX-710gF5hW77sQJf7T_fdTW6c-Hf81K6_2lW5gn3nT41-6_ZW4x21MS2sKy2DW1_GK1D6cQWVLW117cx87ftS-XW1KLq7d1XVqJpf4ZTjTd04) [LinkedIn](113/cLljy04/VVDkSZ2XfsTJW62KzRK4gP3Y9W7HlLKX549gJjN7zrx1C3qn9gW8wLKSR6lZ3ktW7msV7W5mL-smW5smL653XMDNRW53L7w-3rMdYyW44pB1J1qbx18W1Fm83s5m0C3JW4trxrP61fvTFW853rJm2nyN0HVRmCqR7Cx5sVW8LckSP1ZmR1yW4NQGLd7l9kLnW3GPctZ1pM0DSW418WGh1HqX2GW98RyQM1wqcdpW7vjKj8124T1lN5Wf13p1kPyXW2zmW3y88W6HwW52wHtn1M6d_-W1s_MzS8sm4KSW9kZvQH6glP2zW4QzZBw5CnDZcN7G-wwJx-G5DW5swkc63NhnqcW5y6fcC4c9JKsW2j1xZ041NNtpW19Zrbw47DNsFVkWr2z41Pp0BW8skLwv6CJMplW6pyrs36G4K7pf3gW7Tj04) [Terms](113/cLljy04/VVDkSZ2XfsTJW62KzRK4gP3Y9W7HlLKX549gJjN7zrx1j3qn9gW7Y8-PT6lZ3nPN1YsBrchRlCGW1bvtDy4s2ZVwW5fG1h68ljxrjW1pjJsN84wqptW25VBgQ8sStD4W3r79Y63k24gnW8p78mS8Nj9SsW7jnHsC4zhmQfVp5rks8fPRB5W25k36R5L3RbRW7LdMMr8YvpRgW4W27Sz4f0pP1W8z_Jcb7F8H5PW2jY3V77gwZ2WW8C3GGJ6NvzHlW7vsfvL695b_nN4Fl8lMw3ZMrW4nc1fp28SG_lW45Jm8j6yxkwSW5WrFPM7B_Qs2N3DCypvq6_StW28PhL13ynLjBW8zdTmZ2WKqYGW7vcty97sBRYPW3DTnNR8NG8sqW5rRRDS95Vxp_f1BNMhg04) | [Privacy](113/cLljy04/VVDkSZ2XfsTJW62KzRK4gP3Y9W7HlLKX549gJjN7zrw_R5nXHsW50kH_H6lZ3mwVYYC3Y8vKyGJMq4VrqWMS8kW9krcf-9fxF19W10H4hF2ZGTZKW507r5q5s7xjCW3fbNzV1XNNk8W4lCz_n2vXSNhW8m023q4P7XJbW4c-pWQ4k_h6PVZGN7N5547qPW8KGjSZ9jc_zNN2H6XDgNvwhbVlKRQ25WqFHhW1RCb0L5xKJzLW8GpFTH8ZktL0W8vg83d2J78dnW4DCsRZ4tvkMrVwQ7pM74ftZ_N4rKfkNq40ZgW3Zp3v55CQktQW3rRgY_3HrRQ7VpFsSw3HJ8VKW4nMmld6VrRCgW5thrFk1jgYq3W1d-v4k70YldwW4GrB3q78FCBzW71nKDp8tfmDvV6J_D94x46LkW8-grQl5_7p4jW1jB_hH2tQrCnW61snqG1M5z7PW2dZDnH6Vm9KXf7x9G5g04) © 2023 Clickatell Inc. 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