When a Donor Stops Giving, Ask for an Exit Interview (My View)

[THE CHRONICLE OF PHILANTHROPY] #subscribelink [SUBSCRIBE TODAY]( [Subscribe to The Chronicle today to get access to premium content and more.]( Philanthropy Today Thursday, August 23, 2018 --------------------------------------------------------------- [Sign up for this newsletter]( New From the Chronicle --------------------------------------------------------------- [You Should Ask for an ‘Exit Interview’ When a Donor Stops Giving: Here’s How to Do It]( [premium] Communicating with donors even after they stop giving can help nonprofit leaders improve an organization and its fundraising, a philanthropist advises. [Surprise! More People Give If They Don’t See the Pitch Coming, Study Finds]( [premium] Avoid giving people "time to find reasons why they might not want to give," says one of the researchers. [Podcast: Craigslist Founder’s Giving to Democracy and Journalism]( Craig Newmark says once he’d amassed a fortune, he knew it was "time to start giving it away." His philanthropy has focused on voter protection, women in technology, and other causes. Nonprofit News From Elsewhere Online --------------------------------------------------------------- Top News [N.Y. State Subpoenas Cohen in Trump Foundation Inquiry]( (Associated Press) [British Tycoon Killed With Family in Seaplane Crash Left Nearly $53 Million to Oxfam]( (Telegraph) [Wisc. Financial Adviser Accused of Violating a Donor’s Trust, Mishandling $3 Million Meant for Charities]( (Wausau Daily Herald) [ICE Foundation Directors Run Companies With ICE Contracts]( (Sludge) More News [Rohrabacher to Donate Manafort Contribution to Charity]( (Hill) [IRS Says Milwaukee Nonprofit Operator Scammed Government Out of $3.5 Million]( (Milwaukee Journal Sentinel) [Alaska’s Largest Theater Has Eliminated Its Debt and Found New Donors]( (American Theatre) Editor’s Note: Donor-Advised Funds --------------------------------------------------------------- An article we posted on Wednesday by Drummond Pike, [How I Helped Create the Donor-Advised Fund Monster — Inadvertently]( should have been more precise in its description of the debate over Fidelity Charitable at the Council on Foundations. Pike should have made clear that Fidelity Charitable is not, and has not ever been, a member of the council. Don't Miss What Everyone Else Is Reading --------------------------------------------------------------- These were the best-read stories on our site yesterday: [Opinion: How I Helped Create the Donor-Advised-Fund Monster — Inadvertently]( [premium] The founder of the Tides Foundation borrowed the idea from community foundations, but with a twist. Then the IRS granted Fidelity’s DAF charity status, and the trouble began [Group Serving Kenya Slums Wins $2 Million Hilton Humanitarian Award]( The prize, one of the largest of its kind, recognizes the work of Shining Hope for Communities to empower women and provide clean water, among other services. [Grants Roundup: Greek National Fire Service Gets $29 Million to Fight Wildfires]( Also, a drug company gives $100 million to Ronald McDonald House Charities, and the Scripps Howard Foundation grants $6 million for investigative reporting at two journalism schools. [How a Phone Call — and Smart Data Tracking — Led to a $100M Windfall for Ronald McDonald House]( [premium] The nonprofit was ready and able to move fast when a corporate donor called out of the blue and started asking if it could put a large sum of money to good use. [Charities Divided on Mentioning Taxes in Year-End Appeals]( [premium] Now that less than 10 percent of Americans will likely claim charitable deductions, nonprofits are questioning whether they should mention write-offs at all in their mass holiday-season appeals. Solutions Journalism: Better Access to Legal Aid --------------------------------------------------------------- The Chronicle is teaming up with Solutions Journalism Network, a nonprofit that promotes reporting on innovative ways nonprofits, governments, and others are tackling thorny social problems. The network will recommend three pieces each week from its Solutions Story Tracker, a searchable database, to help grant makers and charities learn about promising approaches. [Can’t Afford a Lawyer?]( Washington State is piloting an effort to increase access to legal aid for low-income folks. For civil issues such as divorces or evictions, the state has “legal technicians” — licensed professionals who fall between lawyers and paralegals — who offer services for a fraction of the cost. Other states are looking to adopt the solution, such as Oregon and Utah, but there is also some pushback from lawyers’ groups. [Little-Known Nonprofit Supports Art Intended to Bring About Social Change]( The Kenan Trust is a philanthropic foundation that supports “social-practice art,” in which the arts facilitate change like restoring homes in urban areas and revitalizing immigration services. A recent $6 million program supported 21 New York City-based arts organizations — including the Metropolitan Museum of Art, the Guggenheim Museum, and the Laundromat Project — aimed at engaging hard-to-reach communities. Kenan Trust says that its approach is not “charity” but “justice.” [Wireless in Gaza: Whiz Kids Making Code, Not War]( A coding academy in Gaza in the Occupied Territories trains young people in computer skills and how to think like entrepreneurs in a quest to offer alternative futures beyond endless conflict. With support from international donors and nonprofits, the academy’s graduates are getting business from international clients. It's a way to develop paying jobs and industry in a place where it's very difficult to do business as usual. These stories come directly from Network’s [Solutions Story Tracker](. Google Assistant devices now link to solutions stories with the command: “[Hey Google, Tell Me Something Good.]( Learn How to Build Strong Ties to Donors and Save 20% --------------------------------------------------------------- Standout nonprofits are devising creative approaches to ensure every donor gets important information about an organization's mission and plenty of appreciation for every gift. Join veteran fundraisers at the ASPCA and a prominent adviser to nonprofits at our next webinar to learn how to identify and cultivate donors most interested in your cause, how to measure the impact of your efforts to improve donor loyalty, and how to give donors the attention they expect without spending too much. [Sign up today]( so can join us on Thursday, September 13, at 2 p.m. Eastern and save 20 percent. Job Opportunities --------------------------------------------------------------- Find your next job in the Chronicle's jobs section, where employers have posted hundreds of the best career opportunities in the nonprofit world. Here are a few: [Membership Manager (Business Development)]( Public Affairs Council District of Columbia, United States [Assistant Manager, Corporate Relations]( Veterans of Foreign Wars of the United States Missouri, United States [Senior Director, Fundraising, Philanthropic Partnerships]( The Pew Charitable Trusts District of Columbia, United States [Search The Chronicle's jobs database](. [The Chronicle of Philanthropy] 1255 Twenty-Third St., N.W. Washington, D.C. 20037 [Join our LinkedIn group]( [Like us on Facebook]( [Follow us on Twitter]( [SUBSCRIBE TODAY]( Raise more money and increase awareness with trusted insight. [Stop receiving this newsletter]( Copyright © 2018 The Chronicle of Philanthropy