Today's most valuable customer insights—c/o your business.

This month's edition of Minutes is full of tips to help you meet and predict the needs of today's consumers, no matter the industry. [Ruby Minutes header] If it seems like customer expectations keep changing by the minute—it's because they are. But that doesn't mean your business has to get left behind. For this month's edition of Minutes, we've put together our best service tips to help you meet and predict the needs of today's consumers, no matter the industry. Read them at your own pace, and make sure to leave room in your inbox for more next month! 113/cSXcX04/VX1h6_5p3_-JW6qCVtp6PQDx_W3NdgT54XTkF2N72QT-_3q3phV1-WJV7CgMszW222P522kW_sqW6BPm8M7n4w1_VK6MMz5JcscBW58jTcG68J7mYW8FVQyZ52whZ7W641py33fq-y0W7PSQYX6ygCwHW8sNx0Y6QQFM5W6CtCdD3ZXlcxW61m_D76mllpmW6d0hJ44752NMW4QbCbt2RK1fFW3RcwrS1wVb5DW6ynJrV3hzLCjW10dSMN8M0pcfW2fSPlc1f5Jq6W6LyGGl41Vl59W6qV0Zs6bFxVTV3FLKF7pnJJTW7331qw33Gh3kW4FDcrS4MT6X0W20h1jT8xZWMtW5zX5SQ1J8BGTW529Q5M5VWYhmW4vQ9r44r0ZTcN5t3Vd3thGdDVM80QD8M8RHpW1fDBTX82j5Fw2wN1 [The only customer service audit checklist you'll ever need: 30+ skills & tools any business should optimize.](113/cSXcX04/VX1h6_5p3_-JW6qCVtp6PQDx_W3NdgT54XTkF2N72QT-_3q3phV1-WJV7CgSByW6sv7Rh8tmlb3W4x8MCT92s9p1VDqWFN4xJP9PW6_gJ3-8Wr1BhW26GLD62n3Wr4W43CfCM4y6mtVW7yF9K23bYzCGVBmMbr3b2rxSW7yjXZ01NHBmhW7WKXPy4wff1KW4svC8V3GDfpxW23rg263dpmNnN3HVYt6lhm13VfDhMm3lQrnpW5G5fVQ5ywKPrVZ5xy_4fBQR1W5HNWJ_5QwNHqW6krFkx57kcBmN6YrJ29Cdw1zW7shsKB7P1_LMW8PCJcc1gCDR2W1PcGR_2J9XVjW2MrXQp2ZkBPSW1z17PY12Tc9GW2nPbb21420WMW5n02_z84y1r5W2p3vr91rXGFvN4nhwP2yc54v35d41) 113/cSXcX04/VX1h6_5p3_-JW6qCVtp6PQDx_W3NdgT54XTkF2N72QT-_3q3phV1-WJV7Cg-BxW7knKwZ1QmJgGW8Khlh64cdQB0VX8nG_21zJ7wW4yj3l82gByPlW9cqGkk7q_pYWW2nQ-Ff3Y-SS0W5Ck5P04lrWLXW5Rrvd08Png8_N97YQT3HTmy4W7zTn9t56dF3XW6YwLPx6F-l2pW8-hD6H14Qy-JW4d1fj841kwlhW5vnTQX3-jJqmW1jzk5J1d9r6mW6mpG9w1vQJPNW1LF6bv6jjXdwW8yGG8W2bq5SBN6z-20tDn799W6NdRHk4dS2FGW4NbF9x6SL_yQW5BqMzf35m281W88gtz87jQp9DW334ydK35CFwWN9445pmyf7V6W94xn7_39RdBfW311TZj45VjFSW8391yh4Lf4SX3nqC1 [How to create repeat customers: 4 strategies you can use today](113/cSXcX04/VX1h6_5p3_-JW6qCVtp6PQDx_W3NdgT54XTkF2N72QT-_3q3phV1-WJV7CgKWVW5WZPx91pSyPyW2QJL9d9gk7kJW3j8k9p9dXK_HW8ghDF58s3V6DW41xzVn376JDYW1l-_Y926c5Y-W2yhfWk3GdXhRW8Lph5B6YpghDW1TdQKf4kBzCPW630Y647Gkx1lW6K9QNw3l-lrnVF3Njd8vYNLPN6xTdsjf8-3QW986Y1y8QzzjKW8j9F7-5CdkWpW5G68Rr31J3qCW9cvDzg6CVxGqW9dXl0y6pgqz7N7XkQDKcvvSnW11WLND73J6krVK9_vl1bRsxPW2Nn9bt3C8dfYW1vN4_V6S5qR3VRNKS62F5036W8DsXsM5sDXGyW91GJB56g_-0jW97Wd7T8LFDDyM1JfVlm00sr36GZ1) 113/cSXcX04/VX1h6_5p3_-JW6qCVtp6PQDx_W3NdgT54XTkF2N72QT-J3q3n_V1-WJV7CgPK5W1yfZzc1jDm5qW4Jzzjp2BbkPqVBRhhs40NX-pVB2SB915nBjSW3XVyCS1L9RryW4G4nCY14VNRGW3BxCxs1tTj3WW3Xq9L51klcPzW4V_1pR1qGSVLW1l1MMh5S2qY6W7hFT946YyXMHW5qKqK-5Qq6s8W4sCShj9hnvk6W5BtL5r8KD3gCW2zxg3b5mgn13W8gF_-t3Cq-bLN99k-qkV-WJvW20ftk33DpQrnW7bL6DT4Gy_-bW1sNDxP2jxW3FW1x0_VV8Ztf2-W5RZXLc3wGvKCW92l6Lt2Kl4RYW8JSPSW5tXN1fW4hngs8558cRtW4kRNlS5R2tpl32c21 [Not sure how to achieve long-term growth? Mystery solved](113/cSXcX04/VX1h6_5p3_-JW6qCVtp6PQDx_W3NdgT54XTkF2N72QT-J3q3n_V1-WJV7CgCNFW4p9n6s49Y0K5W629Q-J5p90nyN2YCVhF6MkGyW2XYwcQ4W1TF7N19bZSNWqtVGW1NswwZ4SMQLRW7BR57V7Px8wXW40lwfp5dK5sjW1_DrFT6K2BY1V65rNl2M7kJ2W7MZb9G9kWPXqW90RrbZ56XFfqW1MqJc_7yDPTKV1SYj36f3n5TW4lR2V67Q4cB5VtYbP83C9sR_W8d3Xw61_hZ1SW51PPQJ5DXDh1W1wpvdd72wPWVV3g1Yt6q9h4GW8RFz9m4KH84TW38N9Kp6TFvvVW46_SZY7tYrhhW4FdqRR1NTbq_F3s_-Ndtzn_W4pBPjr6n3yp-2l91) 113/cSXcX04/VX1h6_5p3_-JW6qCVtp6PQDx_W3NdgT54XTkF2N72QTZc5nCTJV3Zsc37CgDNNW8hmMR42Tt2Q0W5FMw-N5vW4nfW1g59wr1K6S3hW7s_84k4KHlDTW3_XfNW4pLX7-W8M2m5J1v5_FNN5lV8mJP2f99W46kVCm5ydC3wW5sR6PZ34Wd_-W58r2281dWTMbW3NHsqD3CqhZ4W4wCx5r1lVNgMW6fwt305ndM4rW1zcXw563qGk9W5hjqK-6nkgDzN8nKQrwHt72yW85vWR_1dcJzmW8_9cR64vV6VVW77F1-D1tX_lTW4-5yFK7BZJ1lW2mm8641fVddkW4bftJD23G1NvW8lgmB91g4M8VW39302g5Dn2cmW65ncMn52WjVNW8nHdHY2-SKS3W99-RRF1Fs523VPG9gz6qd60ZN2MmlrzvXLkqN3LfJBbYfQJ5Vdzmfy654l_MN7FxkkClc6393pvQ1 [How to maximize your customer service to meet changing customer expectations](113/cSXcX04/VX1h6_5p3_-JW6qCVtp6PQDx_W3NdgT54XTkF2N72QTZc5nCTJV3Zsc37CgNjXVbWKVy7rn23HW7GDw3W3yNW92W5MNX3m4T1GFKV10fzx1hB8YkW4QPy5c74p1fpW6HBcWQ5dd63yW8S6kyq9g-4rWN8XqGBtmW4yfW5Rw5ZF3qYRVtW5ymjll6r0WfPW2y2BJX3QprnWW7PcfXp4VQvrGW81nPmP21lysgW725DP02_5vthW3SXWBy88MVLkW6RhJbz1mr8f5W87Nc5C1T5t1DVRlzSR4FMc_ZW2HZGhw7yJ7mHW3Kz15269mF_ZVzLkNm91bxfCW8Ysz7r2qyscmW2H7yL587J56pW6_ghVF8p6BhLW39PGdn9m1KBXW6THbJh20B58CW9hTh2T7dczghW8hmtxZ2KgP78W6ZZvt52dTVfbW6R_RHy58_bvBN6j-GNtjVWjfW4zDZrh54P1273mXC1) 113/cSXcX04/VX1h6_5p3_-JW6qCVtp6PQDx_W3NdgT54XTkF2N72QT_h3q3pBV1-WJV7CgPLgW3X_SJv60vWR3W5ZQGW_4Jm3qFW5Jd2cs1jKN6HW3R3HcB3NjyLqW3W9fkZ48Xz3zW8h4J_D9fW9pkVk1yGD6tL9XWW8FVjw13CKWQgW1nD-Ql1hhvPrW4vSlBh2B2xf8W4rvxxH21-nXHW3FBCvC54H3_8W98wv7y7V95FvW7KjP3t52cW-3W7tc1yP92r3wWW5ZtdTw1nJ7mGVRMt778B27QdW4cH2db2gzXjXW4rk-Gy5pnCTgN1gLGg8xyyfyW1ChJKX4tLjsgVMNsM636mFZZW3StlcL1tJYmgW7WF7cH1kqk4lW77Y2Jf6VpG9zW5l_N4B8yXh4HN1H0pYry3gR9W54ksTh8D60H5W9cbtc04qTpqbN5HPd688hxTn3f1q1 [Receptionist tips for answering the phone: 3 ways to make your company's greeting great](113/cSXcX04/VX1h6_5p3_-JW6qCVtp6PQDx_W3NdgT54XTkF2N72QT_h3q3pBV1-WJV7CgHh9W2wCQsl4q53bQW1c__hW1z623YW3BJ0zV4nDpspW5SGJyD40t-tKMSn6Gy9tqTfW5Jnnk49lMwwjW8kmdLN7n2CVdW2rhxf_3tJBtxW230j7f74yzp_W99rdGl7t7T9CW1-2WT-3cD7RTVMxq352BWBHtW5czRH86xZXGZW436Cys6RjpsPW4vTJvD23NPKQVnFsl_44bkKbW79WPC34N-QlbVNw6Pn5W1Z7mVXp1fv1mV1HFW5fCR-m1LHSrRVQb_CW2HLtLTW4dH45k8tWNXBW7KqbdP986Rj8W5rd_QR5XRtl8W7KyC914vjxZ9W8BmRnJ3hv77WW9b1THD2hmC_lW663w8z5PRSKsW4YCqB34gc6nrW6sJf_t13rn143p6B1) 113/cSXcX04/VX1h6_5p3_-JW6qCVtp6PQDx_W3NdgT54XTkF2N72QT-_3q3phV1-WJV7CgMYCW4s1MMf2Q_tGPW8Slk634NM43XW3sLghY4YmCVJW1vY7p785lj7nW6LXyMK8FwsgzW8XK_W36wMPVZN3jy-_wnqF0XW7KdyH893lgkmN4gCd2Qv2br7W8-DpMw8vnZCTN3Xb6YbSCKxkW6S6STl8MrzrTW7BfPxG4JRZfjW8wp_6-4tQCqJW53Rq2l3mSYFZV-wNP84vyV23W5zXJmr8DLPDXW3zWqhr26W5x2W60MBfs6GncQ_W3X1Qyj4WynL8V7BTGm52RJ1yVkQsSz6NBRzJN7c490vs4rmyW6TSPRC5qtLXVW51XZl8931C29W1w7h1X2BrCysVfQGm28BltlfVWnzB46pgmyg3mdG1 [How to have better conversations](113/cSXcX04/VX1h6_5p3_-JW6qCVtp6PQDx_W3NdgT54XTkF2N72QT-_3q3phV1-WJV7CgZ9yW2drgn48cvzhgN7M_J1Vk6LT-W5tv9zH7m7fqjW86Grgp2y3VXqW28jcNW25VdXmW7fC5rw4DGGwTW47X19q6Yh_r1W1McBfT8qJQ50N7rmTwHpRsFYW60pvFZ8HTW3ZW5cQkYN1xXpsBW77S8Kq4hBKv0N2h_n7P90R6SW6xgR1k7flVdWW8sstZ62sJ1y2W7Hv_l-1VbVxgW4C9mQD8W63dQW48QNh12MdK86W2znzvD2kDP8BW5rJvNg3DkPXzW1xddwZ4lG0tVW6M_bYN98rn9tW1DY9979lgHjpW37MrCL60Yg-0W6wfw8Q7wQHNzW6J399W6xBtPTW54DdtY5ngDQpW2r37Lf7s35Zk3pRH1) Connect with Ruby: tel:8443117829 113/cSXcX04/VX1h6_5p3_-JW6qCVtp6PQDx_W3NdgT54XTkF2N72QT-53q3npV1-WJV7CgBVKW3p0B6T7QsvW5W7VMM_b8vRdflW2lH8By1RtyhqW8GWDq61sk_nRW6xrt687K8B9wW76MfrT5WZXQZN364MKVrSTXmW3D5g6q3gC5D_W6KQTVL5HKYspW41C3bn7k3zMPN4yQc-GgtHGmW2yFSlk2p4vGlW3x5nXz23FRyMW1vbjW74_mkKBW6YcWdn51ZDTWW8_WSm_4WFmHXN3NxYJl43xbkW9hTVXv8jWZ63W1SsNc95yKjK0W8F6FxG6wXsSfW5xjK9Y54dk9TW737sBr1M9Y_Q3bgZ1 113/cSXcX04/VX1h6_5p3_-JW6qCVtp6PQDx_W3NdgT54XTkF2N72QT-p3q3nJV1-WJV7CgHVmW4bFqqM5PfkX2W4T1N7q4fp5jGVpRCBq38NvxQW7b3TrB3l_0v9W1CYYSs6kbhgFW1WzVjp477ZqtW67BCf77C5fblW6CY2dq3QSmlMW7LYVsH3Sl8M6W5Glg0V4n7DLsW9ky1HV4RCc-9W6hc10k94K6QvW2XJM_35BgMqDW4pSwXW6FKWdRW4wS0pN3ppR7jW8B4-1K5bscF4W8vn4qN8Lk_RYW254M6S2R74TGW8TkTnW8RndtlVy6-KK2wHttHW8xl-tg6nwpfhW5xHJ6S610xlMVldXmK7grvrFW1kcTj05Zpw4q3p2s1 113/cSXcX04/VX1h6_5p3_-JW6qCVtp6PQDx_W3NdgT54XTkF2N72QT-p3q3nJV1-WJV7CgF06W5t4j0F8zkDDPW94bCss74TC0HW1Ck-kF30fqTpN6Nsm0wk50BWW72mDmZ36BgcRW1PVMbq89QxjXMYlJ1qQ-wsdVYLhzV2LwQ7-F1l83YLZYWfN4f5S-8QtvTWW72sqXb2GLxgNW8qxFKl4FmZ_zW46jXln8r9_F2W7mplZC35ZFN0W3m2XR81sdY31W6BFdCw1yH2lMW5pvlW_7tHYZ7Mwkks8dPfTjW5rRPv51G9MvFVdTKQT4WnST7W13dVgR16rnsMW6tmhJV3nxFWZW6pVCBS8yX6_VW3mBDNf6948Sz32wN1 113/cSXcX04/VX1h6_5p3_-JW6qCVtp6PQDx_W3NdgT54XTkF2N72QT-p3q3nJV1-WJV7CgH5XW4DpVYw6Q9W7WW73DqQG3hFKWZW260-Qr6TqKwgN42K60QGmbX6N3M9tSzmss38W96cHHz88Vl6RW6jPxNB2t2p6GW1JqBB33cqGZwN9gckc_4KgWGN28lqS1q7GxyN46WgrBL4MBGW1ZR7543yQQQSVbjbrf2cp1KDW8v8BwG1rWwgWW5q5dd13WSMbLN66RrmRBXnvLW4MTFxk4nm2VDW6LC7p85nYc3QN4hfGX0JQtGpW10Khp476dv9wW19n0S21mPjhmW1ptYXf3rpJVBN1nN7KvMk_wJW7rZ5TW76tmQv3gcT1 113/cSXcX04/VX1h6_5p3_-JW6qCVtp6PQDx_W3NdgT54XTkF2N72QT-p3q3nJV1-WJV7CgDgHW8kBvrJ1QwrfvN3pGkbVjvNp6W5dbc8z8TR-ThW2rdLHH72Gmx-Vh7C582M0k1pW2VTz3k43JsPGW5JCppJ6gJ9QsVTwPmh3nHKR2W13FdJv8xb2c6W1QFs3d1YwJPcW8VnD5G2PV74GW50SXTM2RPRBMW1PwxCJ83mwT-V27MbM1B51m9W4sPSbN42JBGZVgrmMp2lv8SZW29-vGQ3KKYGVW1FhDZL48s_3YW6kmcSZ3MFmLSW1Cl3SY93lq6FW62-tX97HflCqW5WVW755fXZfXVVFw0_2XqYBxW6kMkFp1Xrxh03jtc1 113/cSXcX04/VX1h6_5p3_-JW6qCVtp6PQDx_W3NdgT54XTkF2N72QT-J3q3n_V1-WJV7CgXj6W7pmkpv7V1dVkW5gDqxQ13Hr8_W8jhNMV6qFbznW2syFHx8Mb1zxVYyy4s6n699DV8-Ymn70HPYkW3SzYnP4Q3NtXW3Mx8MJ8jsM8JW4pKbdJ7w-KnZW9bv83d7m6mZmW3Hm0tr2xcV2-W71yC4b4SFZLXVP1X3-32CF06N6FnV-vDj0jSW4QH6Q44JGyPrW7CRQW011c3NZW1lRtjZ8QRQWsW8FZkF-6dGgnqN1N1B2j4-pMyW7Gr1FT57jnKmW2jWNqc86TtRfW1pYJjV6W7SjYW91j5z65Gw0yPW1ncd8t2ZHGMZW2JjLjW6pT8hrW8hKxzQ6BYhQT32211 113/cSXcX04/VX1h6_5p3_-JW6qCVtp6PQDx_W3NdgT54XTkF2N72QT-53q3npV1-WJV7CgFWcW6YVG9p4Yylf0VDztJP2PJvHCW3JRHZg2xWJNsW6wZhbp8SfbcfN92-9yY5sVZlW22M3GQ1R1PHsW1qyzT-73nx3YW3Kh7TV6mygYDW4PxYW022JZWmW264X3d2NkvhDW2QqcMC8bGYw1W12CLwj2Fjf3pW3W3_R_6crWX9W86YG9f72JTHvN9j0g_JVknYNVmJycJ85NqZyW81tWn14GqJZBW4_rp2F4z90fpW4XMtPV7GK4s3V5ZB-Y4LxGKBW4xPdHm3ymzd_W3HtngN7nmLX233WX1 Ruby 805 SW Broadway #900 Portland OR 97205 You received this email because you are subscribed to The Ruby Newsletter from Ruby. 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