Zoom’s Failed AI Landgrab

[The Bleeding Edge]( Zoom’s Failed AI Landgrab By Colin Tedards, Editor, The Bleeding Edge If you use Zoom for business meetings or healthcare, you should stop. By now, I’m sure all readers are familiar with the company. Zoom is a video conferencing platform. Widespread lockdowns during the pandemic saw its daily meeting participants jump from 10 million in December 2019 to 300 million in April 2020. It was arguably one of the biggest benefactors of Covid-19. Its share price increased by 1,579%... and revenue grew from $330 million to over $4 billion. Now that lockdowns are over and people are returning to work, Zoom’s growth has largely stalled out. That’s caused the share price to plummet 88% from its peak. And that’s led to Zoom’s latest decision. It’s moving into AI. It wants to chase the next hot trend in tech stocks. But it’s going about it all the wrong way. Here’s why. Recommended Link [Digital Dollar Could Send These Three Stocks Booming]( [image]( A digital dollar (or CBDC) could soon replace the U.S. dollar. Most people could end up holding worthless dollars. But a few could get rich from this new shift. If you know the necessary steps to take right now, not only will you protect your money, you could come out of this shift wealthier than you ever thought possible. But you need to act fast. [Click here to get the exact steps to take right now.]( -- Don’t Agree Zoom updated its terms of service to open the door for training AI. But it’s alienating its customer base of enterprises and healthcare providers in the process. Zoom’s new terms of service are invasive. Here’s just one line about the rights you’re being asked to give away by using Zoom: You agree to grant and hereby grant Zoom a perpetual, worldwide, non-exclusive, royalty-free, sublicensable, and transferable license and all other rights required or necessary. In layman’s terms, Zoom wants you to agree to let it use your likeness or intellectual property (IP) in any way it sees fit. Zoom has downplayed these allegations by saying it just wants to be able to create digital avatars with your likeness. But I don’t believe that. Zoom realizes that it can train an AI model with the millions of minutes users log every day. In 2020, Zoom users logged over 45 billion minutes of video chat on the platform . Using speech-to-text transcription, the company would have access to a massive – if unethical – data set. This goes beyond just a breach of trust. Zoom is opening the door to potentially steal IP. Depending on the conversation, this could even breach Health Insurance Portability and Accountability Act (HIPAA) compliance – which protects patient privacy and medical information. Recommended Link [This “Amazon Loophole” Could Fund Your Retirement]( [image]( Using a little-known “Amazon loophole...” Regular Americans can collect up to $10,000 in payouts (or more) from what I call: “Amazon’s secret royalty program...” It’s all thanks to [a ‘loophole’ in the U.S. tax code]( buried on page 1,794, in section 561... In fact, regular Americans are already collecting as much as $30,000 in payouts from “royalty programs” just like this...* And the best part is: All you need is a few minutes and a smartphone to get started! [Click Here for the Full Story. (“Amazon Loophole” Revealed Inside)]( *Verified reviews. Past performance does not guarantee future results. -- My Concerns I don’t think Zoom wants to steal intellectual property. But I do think it could mishandle IP in a way that leaks it out to the world. After all, think about it. How often do we hear about a major corporation that “lost” sensitive customer data through lax cybersecurity? It happens constantly. My concern for businesses is that conversations about IP will be fed into Zoom’s AI. Then, other users will be able to gain access to this information through prompts and dialogue. This would create a huge problem for businesses. Imagine spending millions of dollars over months or years to develop new tech, only to have a competitor stumble on your secrets while chatting with Zoom’s AI. That may sound unlikely, but that’s exactly what Zoom is permitting itself to do in section 10.4. If you have any Proprietary Rights in or to Service Generated Data or Aggregated Anonymous Data, you hereby grant Zoom a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sublicensable, and transferable license and all other rights required or necessary to enable Zoom to exercise its rights pertaining to Service Generated Data and Aggregated Anonymous Data. This goes beyond IP. Millions of patients are also at risk. In the wake of Covid, millions of Americans began meeting with their healthcare providers over Zoom. In 2021, 85% of physicians in an American Medical Association study were using telehealth options like Zoom. Zoom gives itself the right to collect sensitive patient information. That would violate HIPAA compliance. HIPAA is what stops doctors and medical workers from sharing your information with anyone that isn’t authorized. You’ve probably signed paperwork at your doctor’s office to allow your medical records to be shared with your spouse. That’s just one example of HIPAA in action. The new terms of service allow Zoom to record your entire conversation with your doctor over Zoom. It’s anyone’s guess what Zoom is going to do with that data. But I certainly wouldn’t want my healthcare data fed into an AI. Zoom is going about AI all wrong. That’s why I’m recommending to my friends, family, and colleagues to stop using Zoom immediately. But there are other companies that show us how to do enterprise AI the right way. Recommended Link [FED Out of Cash?]( [image]( Some are calling it sabotage… Others call it a ‘reset’ or a ‘controlled demolition’… According to Nomi Prins, you can call it whatever you want – the end result is the same. She says: “The transformation of our financial system is nearly complete. The final straw could be an extended run on cash as the FDIC and the Fed run out of money to insure Americans’ deposits. What happens next could represent the biggest financial overhaul since 1971 – and it could literally take the cash out of your wallet as soon as the end of 2023.” To show you what’s coming – and to help you prepare – Dr. Prins has recorded a free presentation where she lays out the Fed’s plan and details what happens next. [Click here to find out what you need to do to prepare for this historic transformation.]( -- Privacy in the Age of AI Amazon and Salesforce are two examples of companies handling business and healthcare data the right way. Amazon’s Bedrock service allows companies to use a third-party AI without feeding their proprietary data into the AI’s training model. That means you get the benefit of an AI that can access your company data… but can’t store it or allow others to have access to it. Similarly, Salesforce is using what it's calling a “trust layer” to protect sensitive data. That includes IP, client information, and patient information. The trust layer restricts Salesforce’s AI. It can limit access to only certain people… or not store any of the information. The trust layer allows a given company to decide on the information that is stored and shared. These are the kinds of safeguards that clients, enterprises or individuals, should expect when using AI. This is going to be a major obstacle for the industry going forward. The companies that pull this off correctly will benefit. Others – like Zoom – could see their share price fall even further as customers leave the platform. AI is a powerful tool. It’s more important now than ever to make sure the companies we use are being responsible with how they handle our data. Regards, Colin Tedards Editor, The Bleeding Edge --------------------------------------------------------------- Like what you’re reading? Send your thoughts to feedback@brownstoneresearch.com. IN CASE YOU MISSED IT… [Prepare NOW for the Coming “Stock Shock”]( Over $13 trillion in household wealth has been wiped out… And stocks STILL cost DOUBLE what they did before the 2008 crash… But is the best solution really to just sit in cash? No. Over the last 4-decades, our firm has publicly predicted the fall of the Soviet Union… the Dot-Com collapse… the 2008 crash… Trump’s presidency… and the 2020, 2022, and 2023 crashes. 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