Newsletter Subject

Book Depository has now closed

From

bookdepository.com

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no-reply@email.bookdepository.com

Sent On

Wed, Apr 26, 2023 01:49 PM

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To view this email as a web page, go Free delivery worldwide Dear Customer, We are sorry to let you

To view this email as a web page, go [here.]( [ ]( Free delivery worldwide Dear Customer, We are sorry to let you know that Book Depository has now closed. We will continue to deliver orders placed before midday (12pm BST) on 26 April and will provide support for any order issues until 23 June 2023. From all of us at Book Depository we want to say ‘thank you’. Delivering your favourite reads to you since 2007 has been a pleasure. You’ll find more info in our [FAQs]( including: Q. When will I receive my order? A. We will continue to deliver items ordered before midday (12pm BST) on 26 April 2023 within our normal delivery times. You can find your estimated delivery date in your [order history](. Q. What happens if my order has not shipped by 26 April? A. We will continue to ship items (excluding Pre-orders) ordered before midday (12pm BST) on 26 April 2023 up until midday (12 pm BST) 19 May 2023 and will let you know by email when your order has shipped. If it is not possible to ship your order we will automatically cancel and refund the order for you no later than the 23rd May, we will confirm this by email. Q. What if my pre-order has not been shipped by 26th April 2023? A. If we are unable to ship your pre-order by midday (12 pm BST) 26 April it will be automatically cancelled no later than 28 April and you will receive an email to confirm it has been cancelled and refunded. You will be refunded to the original payment method used to place the order; refunds typically take 3-5 business days to reflect on your payment method. Q. Can I cancel my order/pre-order if it has not shipped? A. Yes, if you have an account and your order has not yet shipped you can cancel the order from your [order history](. Please note this is only possible 30 minutes after you have placed your order. If you do not have an account, please complete the [online cancellation form]( and our Customer Service team will then be able to help you. Q. Can I return or cancel my order/pre-order if it has shipped? A. You can cancel your order within 14 days after the latest estimated delivery date shown in your order status. Please complete the [online cancellation form]( and our Customer Service team will then be able to help you. Q. Can I download my Wishlist? A. Yes, if you have an account and Wishlist you can download this until 22 June using the “download your wishlists” button in your [wishlist](. Q. Can I download my order history? A. Yes, if you have an account you can download this until 22 June using the “download your order history” button in your order history. If you do not have an account it will not be possible to do this. --------------------------------------------------------------- Estimado cliente, Lamentamos informarte que Book Depository ha cerrado. Continuaremos entregando los pedidos realizados antes del mediodía (12:00 p. m. BST) del 26 de abril y brindaremos soporte para cualquier problema con el pedido hasta el día 23 de junio del 2023. De parte de todos nosotros en Book Depository, queremos decir ‘gracias’. Entregarte tus lecturas favoritas desde el 2007 ha sido un placer. Encontrarás más información en nuestras [preguntas frecuentes]( que incluyen: P: ¿Cuándo recibiré mi pedido? R: Seguiremos entregando todos los pedidos recibidos antes de las 12pm del mediodía (hora BST) del 26 de abril de 2023 conforme a nuestros tiempos normales de entrega. Puedes encontrar la fecha estimada de entrega de tu pedido en la sección de [Mis Pedidos](. P. ¿Qué hago si mi pedido no se ha enviado para el 26 de abril? R. Continuaremos enviando pedidos (excluidos pedidos en pre-venta) realizados antes de las 12pm del mediodía (hora BST) del 26 de abril de 2023 hasta el mediodía (12pm BST) del 19 de mayo de 2023. Te enviaremos un email cuando hayamos enviado tu pedido. Si no es posible enviar tu pedido, cancelaremos y emitiremos un reembolso antes del 23 de mayo. Si este es el caso, te informaremos por email. P. ¿Qué sucede si mi preventa no se ha enviado antes del día 26 de abril de 2023? R. Si no podemos enviar tu pedido antes del mediodía (12 p. m. BST) del 26 de abril, cancelaremos y reembolsaremos automáticamente todos los pedidos en preventa no enviados a más tardar el día 28 de abril. Si tu pedido se ve afectado, te informaremos por correo electrónico entre el 26 y el 28 de abril y te reembolsaremos al método de pago utilizado para realizar el pedido. P. ¿Puedo cancelar mi pedido/pedido en pre-venta si no se ha enviado aún? R.Sí, si tienes una cuenta de acceso y tu pedido aún no se ha enviado, puedes cancelarlo desde tu [Historial de Pedidos](. Ten en cuenta que esto es solo posible 30 minutos después de haber hecho tu pedido. Si no tienes una cuenta, por favor, completa el [formulario online de cancelación de pedidos]( nuestro equipo de Atención al Cliente te asistirá en el proceso. P. ¿Puedo devolver o cancelar mi pedido/pedido en pre-venta si ya se ha enviado? R. Sí, puedes cancelar tu pedido dentro de los 14 días después de la última fecha estimada de entrega que aparece en tu estado de pedido. Por favor, rellena el [formulario de cancelación del pedido]( y nuestro equipo de Atención al Cliente te asistirá en el proceso. P. Puedo descargar mi lista de deseos? R. Sí, si tienes una cuenta y una lista de deseos, puedes descargarla hasta el 22 de junio entrando en tu cuenta y haciendo clic en “download your wishlist” desde la sección [Lista de Deseos](. P. ¿Puedo descargar mi historial de pedidos? R. Sí, si tienes una cuenta, puedes descargar esta información hasta el 22 de junio entrando en tu cuenta y haciendo clic en “Descarga tu Historial de Pedidos” desde la sección de Historial de Pedidos. Si no tienes cuenta de acceso, esto no será posible. [Facebook]( [Facebook]( [Twitter]( [Twitter]( [Instagram]( [Instagram]( [YouTube]( [YouTube]( Please note this is a no-reply email. If you have any further questions about your order, please visit our handy FAQs or contact us page and ensure you provide your order number and reason for contacting us to enable Customer Service to resolve your query as soon as possible. [Contact us]( | [Unsubscribe]( | [Privacy policy]( ©2020 The Book Depository Limited, UK. Registered company number: 5124926.

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