Newsletter Subject

Important information about our recent cyber incident

From

bl.uk

Email Address

servicemessage@servicemessage.bl.uk

Sent On

Tue, Nov 21, 2023 11:52 PM

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And guidance on staying secure online ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌

And guidance on staying secure online ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ [View in browser]( Cyber incident update As you may be aware, we’re currently experiencing a major technology outage as a result of a cyber-attack, affecting our website, online systems and services, and some onsite services too. We anticipate restoring many services in the next few weeks, but some disruption may persist for longer. Following confirmation that this was a ransomware attack, we’re aware that some data has been leaked. While this appears to be from our internal HR files, we recommend that if you have a British Library login with a password that you use elsewhere, you change it on other sites as a precautionary measure. The National Cyber Security Centre (NCSC) provides [guidance on staying secure online](, including how to create a strong password. In the meantime, we’ve taken targeted protective measures to ensure the integrity of our systems, and we’re continuing to investigate the attack with the support of NCSC, the Metropolitan Police and cybersecurity specialists. Thank you for bearing with us during this investigation. We’ll update you as soon as we have more information to share. What's currently available? Our buildings are open as normal and we’re keeping our blog updated with the latest information on what’s available. This includes: - Reading Rooms (for personal study) - access to collection items that had been delivered for consultation in the Reading Rooms on or before 28 October - access to collection items held on the open shelves in the Reading Rooms - very limited, manual collection item ordering in London via our printed catalogues, for general collection items stored in St Pancras - Reader Registration – however, we’re currently only able to issue temporary passes - all planned events and exhibitions - our [online]( and onsite shops, restaurant and cafés. [Find out more]( [British Library Instagram]( [British Library Facebook]( [British Library Twitter]( [British Library YouTube]( [British Library LinkedIn]( [British Library TikTok]( [British Library Instagram]( [British Library Facebook]( [British Library Twitter]( [British Library YouTube]( [British Library LinkedIn]( [British Library TikTok]( © 2023 British Library. 96 Euston Road, London. NW1 2DB. [Privacy Policy]( [Contact us](mailto:customer@bl.uk) • [View our privacy policy](

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