Newsletter Subject

Why my EU customers are getting irritated

From

bensettle.com

Email Address

ben@bensettle.com

Sent On

Mon, Nov 8, 2021 01:39 PM

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Last month I was asked by an “Email Players” subscriber: “When selling your products

Last month I was asked by an “Email Players” subscriber: “When selling your products to customers in Europe, do you use an intermediary to collect the VAT (Value Added Tax)? If so, can you provide their contact details?” Take this for what it is. I admittedly know very little about it. And what I do makes me not want anything more to do with it. But, the way my printer described it recently, the EU has a system called the IOSS, where you can pay the fees for the end recipient and just collect it for them. Apparently (have not checked, and do not care enough to) you can even apply the IOSS number into your shopping cart so it will apply these fees when a customer buys a product so you are covered. I don’t bother though. Not going to be a tax collector for a foreign government. Thus, I let the customer deal with it. Admittedly, that has irritated certain EU customers. And my indifference to this has caused some EU customers to quit Email Players. Especially since some have been getting nailed with VAT taxes they weren’t before, and it’s getting to be more expensive to simply receive my books and newsletters due to factors completely out of my control, even if I did make a covenant with the EU and used their IOSS shtick. Apparently my paying those customers' shipping ain’t enough. Thus when they get nailed with these fees and tell me about it? I say (verbatim): “I suggest canceling if the extra 80 cents per day or whatever it adds up to doesn't fit your budget or if the info isn't paying for itself enough to justify the investment.” So far, nobody has canceled due to that answer… If anything, it’s been a good way to separate the men from the boys in business. Maybe I should thank the EU? So that’s my take on all that. If you want more info on my Email Players newsletter, go here: [https∶//www.EmailPlayers.com]( Ben Settle P.S. To shed more light on the EU thing above, just this morning Email Players subscriber David Botella Pascual sent me this: === Regarding these fees they are charging in the European Union, I was on a call with Fedex Spain in September to know more about that charges. I would like to tell you what they said in case that helps. From July 2021, our "beloved bureaucrats" have created a new tax to all items imported from the US. When they see there is a package coming from the US, no matter the country you live in the European Union, it goes directly to customs. So it remains there unless Fedex pays the taxes and does the formalities in our name so we can get the package. Sometimes the process can take two weeks since the package arrives. (I got the October issue in Spain at the end of the month but it seems it didn´t go to customs this month because I already have the November issue at home...) We´ll see. The fees are not too much, it´s actually around 9€ and Fedex said on the phone there is a way to skip over that fee. But honestly, I think it´s a lot of trouble because it´s something I have to do every single month, and it´s not worth the time. I just let Fedex deal with it and I pay the fees. It´s dissapointing when you see the bureaucrats and politicians are always trying to make it more and more difficult for the small business owners. Anyway, I hope I can continue getting your Newsletter for many years to come. Thank you for your advice and I take the opportunity to tell you I found very valuable the October issue with the "Email Players rules". === And on and on the bureaucrat bumbling goes... This email was sent by Ben Settle as owner of Settle, LLC. Copyright © 2021 Settle, LLC. All Rights Reserved. No part of this email may be reproduced or transmitted in any form or by any means without written permission from Settle, LLC. Click here to [unsubscribe]( Settle, LLC PO Box 1056 Gold Beach Oregon 97444 USA

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