Newsletter Subject
Don't get angry, just get your shyt together
From
bensettle.com
Email Address
ben@bensettle.com
Sent On
Wed, Jul 17, 2024 11:45 AM
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Earlier this year I got an email from a bloke in Germany asking: === Do I have to pay for the delive
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Earlier this year I got an email from a bloke in Germany asking: === Do I have to pay for the delivery costs because I'm living in Germany? The costs are quite high... I just want to make sure that I will receive the book. And I want to receive the book without paying hundreds of dollars for the shipping. Thanks for your understanding! === All my sales pages say I pay for the shipping. But, not customs or delivery fees. So my answer was what I tell anyone asking such questions: â___you seem a nice fellow, but also a pain in the ass. If you're on so tight a budget you're worried about extra customs charges, which are 100% out of my control and totally up to your government, you're not ready for the info in the book. I am going to refund your order. Don't get angry, just get your shyt together.â To his credit he did NOT get angry. And, in fact, I foresee there is hope for him as he replied with: âI will. Then Ill buy ð«¡ â This is the thing people have to understand: I am already paying for your shipping (if yours is a country we ship to, there is a growing list of them I don't ship to) when you buy from my site. Yes, I pay for it even though with todayâs inflation and constantly rising shipping fees I should and justifiably could be charging for shipping. But I still donât. Not yet, at least. Nor do I intend to, unless Creepy Joeâs economic policies reach the point where I have no choice. But some of these guys really think Iâm going to pay their customs or delivery fees or whatever too. What else do they want me to pay for? Their taxes, too? Yeesh. Thatâs how it goes in times like these though. Which is why testing your customers at every opportunity is a must, like I wrote about a few years ago in the 10th anniversary Email Players issue about trying to break customers and clients. Not break them in an abusive way obviously. But test them for compliance, for obedience, for intelligence, common sense, patience, ethics, and anything else important to you in a customer. My German pal above passed that test. But he is a rarity. Most people today react very angrily to correction. And, thus, get banned and ignored. On a cheerier note: If you have not yet checked out the free BerserkerMail YouTube channel you can get all kinds of email, marketing, copywriting ideas, tips, training without paying anything. Perfect for the entitled fugkers out there who want me to pay their taxes, car note, and mortgage while Iâm paying for their shipping especially⦠Here is the link: [( Ben Settle This email was sent by Ben Settle as owner of Settle, LLC. Copyright © 2024 Settle, LLC. All Rights Reserved. No part of this email may be reproduced or transmitted in any form or by any means without written permission from Settle, LLC. Click here to
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Settle, LLC
PO Box 1056
Gold Beach Oregon 97444
USA
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