Introducing Alchemer Workflow [Newsletter]

Also: Tips for building the best VoC program possible. Plus, a new webinar to help improve your NPS survey available on-demand. [Alchemer Logo](113/czZV604/VWRHR45thlzlW7wLgrv1tnjdyW2qd3df4XhPJHN2glj0S3q8_QV1-WJV7Cg-CnW4Z3mfb2d-8-KW9lfR1p7j4rSjW4vKLVH97FFY1W1QbFXL5GLM9wW4Fp9Ls2m9W2zW56wDgX6-6vSHW2MwHrZ2tn3NHW6x4p9S9kQMyTW6_xt0L3dg8L9N3-fMj1dR9n9W3jRNf14TNqTcW507TNN40w-lFW2Mzy9q60VMyRN18TQTcK-d0yW383CqS4qkpwZW18qxgy1rvtqBW2L83Br2hMF2-W6z2sVK5yCMM4W86lJ908xgbcJW8FG1jC4HJLr2N9ffYVGZxQ43W2MmmQG7GkG2F34P-1) February 2023 [Monthly Insider] [Close the Loop with Customers](113/czZV604/VWRHR45thlzlW7wLgrv1tnjdyW2qd3df4XhPJHN2glj173q905V1-WJV7CgWqzW4Vg_kS2jvf0RW79sPGf3PG26YW6bw7nd41VbksW78l11112lKRYW2Sh8h93KtsbNV82D5Q64rXQBW8g9sF43tW3zJW54B9Pc56yC-8W7PWkKt2Qlfk6W2yRy4q4Xk-T1W4B0Lx04fGk6NW7xnLr426MrFcW1WF4VC6ZgBtxW5mQ09r2B3pr5W3y9lKS12sM9tW6PqFQq8ZY1kKW90QJC63KhztzW8b5_qm4VB6xWW8BC5zN1N6ZsyW1fXZ-F7-NH_zN7X6J9nrb-x1W5S8x1G4JvTv_W2znjS88GZMtWW3Lj2xr2hXY0l3gmk1) New Product Announcement: Introducing Alchemer Workflow — the Fastest, Easiest, Most Effective Way to Close the Loop with Customers and Employees Last week we launched Alchemer Workflow, a new product that changes the CX industry. Alchemer Workflow is a no-code workflow feedback engine that builds on our survey heritage. The intuitive drag-and-drop interface enables you to build workflows that listen to your surveys so you can take immediate and ongoing action on the feedback you collect. Read Alchemer CEO David Roberts' [announcement blog post](113/czZV604/VWRHR45thlzlW7wLgrv1tnjdyW2qd3df4XhPJHN2glj175nKwhV3Zsc37CgGkhW4drsq55vXFf9VrrRqn40lPC4W9hDwSg5dBbqBW4D4Gh588LJ0sW79-YRJ1rz8dCN2SLkLhZ9fd-W4SH7Jk2HJQwNW5d6pvt8QwtF3W8r6cHt4FyLm5W2SpCWv8J-LWYW6tmQjP820tr4W8BDqw78zVqnDW1-n96L4zGXYwW6jt9Nt4ShKnNW7qz1kz2RMVCLW6-SfKh7J59Z8W2__80-46p5GbW56p8FK6-yNrdW5CtgYc751jhzVv_YKL4zqkY9W2k6bhr9ksYG9W22npsf1Q8lktVyvpwQ3mHgCyW8jl8VB52W9tzW6Pqhms56smzjVY3Jy63wpYTLW7T0CLs14ql_0W7B9pBS762ZWxW2DL1NT6-Q72kW7XbT-85tsdxjW8j7Fp62WvYvjW6mPZzL5zDGhyW59BrZw7BrjhhW8PBkmg2BBP-gW4LPWDP4RdzlTW8WBmjD5_2pY0W27wn3v6KJNBSMBM3VV3FRCnW8PYsMl7BlL9QW1cb_tb1ppGcy3cPl1) to learn more. Learn more about Alchemer Workflow and schedule a demo: [Learn More](113/czZV604/VWRHR45thlzlW7wLgrv1tnjdyW2qd3df4XhPJHN2glh_Z7SWmBV5X_Kf7CgLV_W3M7q_H2m36xqVh95Mq2VbVpRW873gFp58HPHlW4dq9j95vJTq7Vw31Qq3lylcDV-3FYf3m-4P0W5mMTkY1S6lXkN79pSjYMB0KyW42rhbk47Mn5vW2q2mPG15s9RSW6Hysqb74c9JpW1f6Zfx26pJN4W7R5jtk64BJ95N4KnNj-rmTwvW8MHC201btCNRW9hqVgQ4n8nfkN7mWcdgHC4xjW8g86Wq1XX3WFN5lCZRyXg6k2N44qr0m1JLK5W78TDLh4YmL0VW6Fc6J63J3HB1W15wwy67CcbD5W3rHvQJ6tpcjfW9h1MlR1ByXwyW1W-dZj1bjcB3N6qQ8DB4KLV9W2cJYds6g4h1MW2-J1LR2rTx-mW56cTjg1vSLNdW6SyjK07_kK-6W6HJ7Mp2lwPVkW35FsxB3R2YXZW2BCQt93p4whkW2HYy4-4FvvrGV6D_Rz5fgGswVBHg9j1JJ4Q_N2PKt5fz1s3rW30NX3n8t25xvW37G_Ww82fyFdN5F9kq9VSyptW64x9mJ5cBsJfW16fbFw38brtmVnPlrg9bjbZ3N8YjhzPb18-8W5wwW-175k7hXW6vQfHh8BYDThW2_89M71Pn_g-3bTg1) Alchemer Mobile Webinar: Office Hours: Voice of the Customer [Lightbulb: Tips and Tricks] Why are Voice of the Customer (VoC) programs important? How can you improve your VoC strategy? Join Product Manager Mel Fox and General Manager of Alchemer Mobile (formerly Apptentive) Robi Ganguly for an on-demand webinar all about VoC. This edition of Office Hours focuses on the customer experience, especially within mobile. Product Managers should check out the story at 29:00 that features a real example of how customer feedback changed the product roadmap. [Watch on-demand now](113/czZV604/VWRHR45thlzlW7wLgrv1tnjdyW2qd3df4XhPJHN2glj173q905V1-WJV7CgTzDVYJMyk17tSmfW98091W8TNp2cW7C-s1f3h8d1LW5B8Ls39b--pLW8skHYx3WQv-wW8-8rp775hYRxW1tXqBX394W-jW7BkLd47PGwgwW90nSkp8RSwz4VLL7vt3v5drcW67vhZp3cXdqhW29JQln8GB9kbW2xmZ2z92yQp6W5nLscz1TMVbqW8xkCxR8nX0z5W6lmgS58tml_8W85WcKV46MmwGVvCMSS3S7MHVW61rRlZ7zB6PRW10yJY-739gZvW3FGkG32JJftZW705RF_8FS8PfW52BM0J734c4pW7LgdVv4wjtRk3mWd1). How Dunkin' Measures In-App Sentiment With Alchemer Mobile (formerly Apptentive), the Dunkin’ team is able to quickly create meaningful product changes, deploy important communication to customers, and consistently keep a pulse on customer sentiment. "We get a quick read on how people are liking the app, the new updates, or if there are any issues." [Case Study] [Learn how Dunkin' measures in-app customer sentiment](113/czZV604/VWRHR45thlzlW7wLgrv1tnjdyW2qd3df4XhPJHN2glj1r3q90pV1-WJV7CgRdJN8CdByD3VdfqVmKLrh2NwwZrW3ZxHS62fYRf0N6lgcmdB9BT2VbrTjZ1VXpHjN6JMD4n6yV9KW2bTcP93n4NNCW2Xk_mj3ywxh3W1_ZMZ_61RcTFW44LCYm6yc9TSN2wVDXLxpvByW7VHLs030ngFgW1NHsqX8CjpfQW61kzkb6YD1dLW7bWrcg7dpQ7zW4s3X433_HrxxW7DJCb91wwV4TW80G7hD5gWHr8W7nC4Zh3MJG4lW8x6K712qVJ6pW56nwqG3mBX4jW7SPLt673qc_qW84ZZ216FZMKtW4C4N_J7MWZq2N684Kl-19ZkSW3dV1Z02cfxnv3lKT1). Join Alchemer Webinars: [panels-webinar] February 28-March 1: - [U.S. February 28, 11:00am ET](113/czZV604/VWRHR45thlzlW7wLgrv1tnjdyW2qd3df4XhPJHN2glj1r3q90pV1-WJV7CgNyMW5mYGH_1GYvDgVGLR_P59Gcp7V96K3p8PlLJmW4K8LS55BsCJSW4HhYwt7Bw8CbW4nWrG86PqmhZW6zT2jh2CKYhXW4hVfDr4h82KgW5gnqd91d6z35N3ZpHym1D9KVW5jB1FC3zkRrwW28h4h_3gp4cQN6dbjKcddQc1W55gSzs1f39x7TVW5d7sN1-zW56wGY010xJ_gW3nhDGq447KvLW8GbBxf27LHh7W7NT7qM579TL4N6gqJ9szz45KW8Y4ZZQ1v0WV5W3_q9b25QRPj-N4FWf16gM_qVVGMlD32J0k6rW3BFC-X1QfvtNW4Mqskv5JWcMY3lb71) - [APAC March 1, 10:00 UTC +9](113/czZV604/VWRHR45thlzlW7wLgrv1tnjdyW2qd3df4XhPJHN2glj1r3q90pV1-WJV7CgYP2W4plv1x5_L-9mW78YQSG9dKHrYVSdtDN4svSZMW94mV7K7L9lGWW5PNGNG7gntKlVg4PhG1qPy92W5XgH824xTlCMW205SkC9gvqKFW8L2Sdb5M91xnW12j0bZ8-lQnzW8KrfYd37j2nTW1j4tH72rQQv4N7hlT8zJxRxdW6wG7Sj5l2D6nW5fRf5t696NRVW2PcCGF71BjZLW6WD--C7yRB9sW4LJbJg71fPLyW4lZ34G5tj0tTW1mpCdy8CKkQMW4NKrk18Wd9JKW1Xxq-q7cYLQRW57TfKd8hllbpW22YGr63bNfCxN2K7pkVV4b9hW1--JNl7LVX8c3gJF1) - [EU March 1, 10:00 GMT +1](113/czZV604/VWRHR45thlzlW7wLgrv1tnjdyW2qd3df4XhPJHN2glj1r3q90pV1-WJV7CgX53V9LsQy4Sg8MKVnWrSG74VvKDW1rpj_d11DSJyW1xDXYw4q0yw9W5VHTkl6BY49FVJ1nmL61rlyWVC7ZDj171BJ0W7CVkGd3psrsTW6zynD-79dKhgN9fxQdyk2L6mV9lddH8m-3XTW8vkmtw5kRRrfW4h2PwT1mx2smW4qK3mX8l53bfW6bmHJb12kWwQW4n0p5032HrY2W7ZKmpv5d0XfMW2vJhqM5r_KSbW15D2-n63MCkBW5Mt04B884s0rW7KJvb06HhPCLW6gWMFs92ZsGmW5T87Kx8SKR2vW8FTsD451xbGbW2RBxMb4GT80sW3FT2XV5RjmHF33P11) [3-Surprising-Uses-for-Survey-Software-Webinar-Newsletter-1] March 7-8: - [U.S. March 7, 11:00am ET](113/czZV604/VWRHR45thlzlW7wLgrv1tnjdyW2qd3df4XhPJHN2glj1r3q90pV1-WJV7CgHnnW84Pk756Q6GQPW6Gbv-L3VrMR0VWsGbc6xBwF0VTXQcF1BWPKtW8kvWXy5k5rgrW4cBWfk2l5Bd2N55RS4MKxFd1VYvBQg5RxbK5W4qks412WhNFbW79SLnY6qhVfrW4LkDs95F3JhMW8mF-dM2cPV8TW1sb8lx6JskclW8wrNxF50K7xYW6yc-066YwZFMW2B5Dhl8_-VwyW1kJLJL4xHL52VpyXSG4RHNZGW3b2HGc7y1lQcW12165P26d5mJW885p1Y2w3SgPW5S06511jHz4LW8FPTX629WcwDW60FlpJ4drq_NW18BcxJ8hNcVRW5Wqk7W19Yp-B2gc1) - [APAC March 8, 10:00 UTC +9](113/czZV604/VWRHR45thlzlW7wLgrv1tnjdyW2qd3df4XhPJHN2glj1r3q90pV1-WJV7CgM2FVmFqgy6GXmFbW714qhB97pfQCW2gf2Pd2DWJfBW7S20Rg9jhBy7W5Q4SJ_7PWT2WW6TjP_D8w8vPrW4Xbrq85yb211W8xwV4J8TkCFSW3W4N_W98zQfkVKk08M52w0WFW29XJRl7twyl2W7Hk7wX37cPbWW6RD7X75DjWZjW2G4VLM2P4gRYMTxG_PQ7PTrN7Pj3pf3ZzxgVBh9hp5TZb88W3654f-6KVrM0W7-nNvJ9d3P31W1SDsL86_J2WTW1v39fc1FH7sLN23DG4s2KtsXN8vJ7-46PpkZW2vx71G2GzD80W8wNG0X6tcFWkVx6_bp33HYwz3dQ31) - [EU March 8, 10:00 GMT +1](113/czZV604/VWRHR45thlzlW7wLgrv1tnjdyW2qd3df4XhPJHN2glj1r3q90pV1-WJV7CgZ3_W69fTNh8R0B1wW6XYlz81CR0YtW6Ys1Cy2lGSLwW3mqzyG6vVrS7W5nMPgy6Ng-tMN1Wby-QK7hdzW97Hg331xD-gwW87bzkj2x-KQlMzVk8_hghHLW2JLKQn7C8xJ4W4CbYKV4sDMtfW4DQDYn1dPgVqW8PFbjX3VsjFhW23JSwz5c8CMKW2g4NWN5s5cgRW7HTV8v6KrX3TN46rWhNztP25VlLwN96wX91zVdJ-Z44t_FMbW7W02Bl5ZSBtnVh4n1y4KhnS4W5F55Fg6GbsRhVPgp-164MCJNN2lK2yK8rbQYVstxbQ6kvlzGW92nSgd98YGqs3dH21) [Newsletter-webinar-Software-Partnership-1] March 14-15: - [U.S. March 14, 11:00am ET](113/czZV604/VWRHR45thlzlW7wLgrv1tnjdyW2qd3df4XhPJHN2glj1r3q90pV1-WJV7CgFsYW7-yJlC7jswKQW93xBJ27CFjmyW1rCKmj8Mk2jsW1WXlc08xfr4ZW49r7cD8TntJJVx0CkS2sfcCqW4C1ckn6TrMb1W3m8JM75W00mgW9bx03S4NJXvZV1nnLg6BBLQ1W4C6flg4rGVQMW6MyJR19lzwZzN54xtkWfvfXWW5c1Cly3-1vsHW1bvykY2dn7QZW5G0Xpj5yJvN1W7Gss6d5dSTCJW20BFmF5Hys_cW8WQys92f3-3gW8cMW8r2K5mz7W649Gf23qW8RzVWnDBX25kgfpW66YK066jN_DSW1bWb277cmzRxW24ThX97bQ3cjW3FwQS28fhLrJ3mcd1) - [APAC March 15, 10:00 UTC +9](113/czZV604/VWRHR45thlzlW7wLgrv1tnjdyW2qd3df4XhPJHN2glj1r3q90pV1-WJV7CgWDxW2gcBTQ54m7kfW8mryTw2Sp0cMW10xMgF6XHYvbW980fCT85M5vWW369ft97-RSK2W7nsshs7j16wzW6qtgwf4LNP_1W7ZN4nj4GST_8VhZ3Kk4_XLHGW9cBws65L4P7VW4S71N18CtqNzN4CSpgQLDKgJW5M8x3s8NWNrhW2Vyqz43Ks3CtN1WQVS65gt6bVx4rdQ6tL0gNW2s4FVf8M8RhSW3_mvd95KnhT6N7660VLcCK5bW69hwvX1tYckmW6SmKww5P4wQZW8jxXdw3ScBflVtRTQ12LQWQPMbNGg8CbgsFW1tcvvD25PbppN82W6swMMgkd2zf1) - [EU March 15, 10:00 GMT +1](113/czZV604/VWRHR45thlzlW7wLgrv1tnjdyW2qd3df4XhPJHN2glj1r3q90pV1-WJV7CgLftW92P7wh7rNR_hW7yvHQJ5X_4v4W1_r6T91HMF4BW3crCQD2rFwv8W3zWtSr4sJ3DTW1thKb91XcPN9MJsC9rNF96-N2nXjMCXgvVGW2y6NYs1tssPjW5yQx2g684CNtW5ZMZmc633-tWV1L4C14vNd44W7mDJ-r17sCtlW6DM9n_1wJScmW2qS4hR3q99HFW8ZqY6635Ty9qW6D7cMN84XF5RW6Hhbvq1-c7F0W5JLS-260p153W6r5BZJ3vbtPJW3m8WBy5JTdKjW3k6FcS8PKyVjW9jGpnQ7cb0QQV3pXDv2pp_N_W6j7xZ27ZNtK5W1nVN2K7g1Nvb3kTM1) [Newsletter-webinar-security2023] NEW: March 21-22: - [U.S. March 21, 11:00am ET](113/czZV604/VWRHR45thlzlW7wLgrv1tnjdyW2qd3df4XhPJHN2glj1r3q90pV1-WJV7CgzLvW6CtQBs8FGQxMW7X4LKC1X5k79W7Nz2Xk79VVpfW7VYHlx80VV3WN7B7y0mdq3-kW5-LtmQ1Rg8yjW4TnrdX4949tvW8XHSzP4y3CmqW56W2Ft7c4vPjW8sQ2By9jFXyYN96yNVCbjrkCW13P1ks3xgZ-4N5tjZ_DHGD7jW64qjB076wDsYW6zBppX7pllDcW3JggCt55D5slW5XzB3z2vHTcQW6WKfNl6SsdSgW3vj1HN96l1YyN1Q_wR7k5fZTW88DSmH4NcwCJW1WdxWw2p_vKmW3nkJp-7WtHtQW13qFTV56CPl-W1C3GW7450ZcLV3-FJl5LjL9F34Xc1) - [APAC March 22, 10:00 UTC +9](113/czZV604/VWRHR45thlzlW7wLgrv1tnjdyW2qd3df4XhPJHN2glj1r3q90pV1-WJV7CgX6TW5J94gR87L_M7W5HR-Wl6wdSHWN4c7_R3rS8-3W2jcPRT4lfMf1VWDzhC1g3t9gW8p1Xlp3dTwFFW4SR-bg4TSJqnW3lCsF87J5rMjW4BstBj89-vzFN376Y3gWTKWWN2ckhWc7vVSFW5WCZPy4CSZtsW4_Xjyb5-ggBwW5PL7Mq48MD5QW6PnLtT8p_sRHW6TTZR863gLGGW5HXNkz3dw70mW9bYgly99vFYgW3Trz8T1lhBWdW5xVS4p5x5d8qW3qP-2c7MvBb5W5WDbDZ3Nw0zdN8vFgj9mz1SMW92JDCj7FpLWZV9TyRD16Bj6sW4hCvgH8nZD6132hk1) - [EU March 22, 10:00 GMT +1](113/czZV604/VWRHR45thlzlW7wLgrv1tnjdyW2qd3df4XhPJHN2glj1r3q90pV1-WJV7CgPs2W4KdRSS26gV01W7xVkRt140MjyW4QNJ0Q6ZWJL3W51Y8J365sXt4W7ZZyMJ1rn_2HW9hKtMF1QrLT-W39Ck6y5lDWmcVzQJvk863y9LW2YhqKl3rqMWNW6LK1Sd2YcQJCW8vJ8Cn6HV5W3W91rr7r3-bqQKW4qnYFx6Hh6jFW9kwrlm2WRwJTW7pVfCs1GxMnlW8mRC_q4Tc92cW4qSlrL9bjSCYW5P1hlW2dnBn3W6g9Sc455VzJvW8b6PcF5lt552W6t04rg3x5fVzW61QMYD5lpRpJW17FFQd6yYKp0W79tJdf1hC5H4W7sMgLB36RsLVW1-P1P06ch_5c3pp61) [Connect with Alchemer in the way you want](113/czZV604/VWRHR45thlzlW7wLgrv1tnjdyW2qd3df4XhPJHN2glj173q905V1-WJV7Cg-QvW6P7j2J95TPS1W6DFbf380VfzKW4nHhqm6DqXyLW8r6snb81fD-pN3SZ4GpvhpfqN3T6Zbjk3VMWW7mCTzP60Y0lrW83J8M28bTs4MW2jwR5w8P9JjNW6qVrRg5TH4NJV-Sm-h5WRhmBW2bdc3X4Gm09yW5JCGvg45cQHbW36R2lY89t4SgN66HXgcXWFlRVBsgbT7GW-CRW4SYxLb3DjsLfVwdgS64yRjXnW6hNzlz6dmBqZW5P-Mky6CrlntW6Bvb3x5fT_VKW17CG8j456PjxW8Qtcrb8VqgGYVz1GQ24T6HKW3f6S1) New Alchemer University Class Alchemer University launched a new course. Read about the [new Au Alchemer Workflow classes](113/czZV604/VWRHR45thlzlW7wLgrv1tnjdyW2qd3df4XhPJHN2glj213q90_V1-WJV7CgKS_W4SrFCW6lHzJ5VmNv547M0_PYW5mYQ0y2BnrG2N4P91w4ds-hbW2tD6Q07q_zywW6K2xcg3Yh7hvW1nlGvb8rPhdYW8Bbd-44VgD7CW5R2JsB2tfMXkW42tbrD2q5FLkW2GqKK32VB5T0W1wy2766QQH8yW2rHx7G1Tlp-fVTSKNy3zXZ8KW8l1rrj5LR-_6N8WJ7QLLxg4WW3sJZp22X4ZQFW4cNQlQ93zTcwN6bvKLlJw301W1KKpy350pbCbW3t_zBw1xR8LVW6DtcqK92b-3BW8pn07d14Kf7PW1XfBNk8RhyVkW5W2QL_6J1gqJW5Zf6Rz2FfWccVv5ypr2s-v26W4qv0F18db9zkW90Cm676RdxzmW8Hbbw05MRVPV3b1s1). Next-Level NPS Results Training Specialist Mike Cronley walks through a few common pitfalls when it comes to NPS survey structure, then introduces easy ways to simplify your survey and get better results. This includes an in-product demo — see the tips in action today. [Watch the webinar now](113/czZV604/VWRHR45thlzlW7wLgrv1tnjdyW2qd3df4XhPJHN2glj1r3q90pV1-WJV7CgCbcW1CdgT75R95lGW7Kl8D38zf8WgW6nwvXl7GBvFKW6R9Y4C8K5rF2W5t26ls2fVhyNW65-Pz71MFG44W74F6w718j_GgW84DF018FLLHJN1vC3x9KSWCdW339KZ28407lfN7hfxBjxDz5dW8qCLpR7nfp3sW7fsnv37rsP9jW7TNj0J21X7mWW5yS5W_7Hzc8JW3l7K0w3_rCLYV4LC2_6v1ndgW3TdZlp2cyBmpW2K7D2936d_01N1FdlVSXnt4VVT2XDk4lxQr0W4w__Db2mf49cW2d163d7-69jHW4g_dzX3Sg0b8N6ZTw0GjbpG9VcV2tF24tZJN3mfY1). 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