An update from the Accor team

To access to the online version, [click here.]( [Accor]( Dear {NAME}, I hope you and your family are doing well during these challenging times. In just a few short months our world has completely changed, with many people personally impacted by COVID-19. Despite this, we remain resilient, showing renewed compassion toward our friends and neighbors while continuing to take the right steps to ensure the safety of our teams and guests. Caring for our Guests and Teams Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. We deliver high standards of hygiene and cleanliness across all our brands globally. However, due to the COVID-19 pandemic and to ensure guest safety as hotels reopen, we have elevated those norms even further by launching the [ALLSAFE]( Cleanliness & Prevention Label which represents some of the most stringent cleaning standards & operational protocols in the world of hospitality. These standards have been vetted by Bureau Veritas, a world leader in hygiene & cleanliness inspection. These new standards will include a reinforced cleaning program with frequent disinfection of all high-touch public areas like elevators and public restrooms, an enhanced in room cleaning program using hospital grade cleaning materials as well as new standards to ensure social distancing measures throughout the hotel and medical support should any of our guests feel unwell. We continue to look for ways to care for Accor employees and team members who have been personally and professionally impacted by the pandemic. Accor recently created a €70 million ALL Heartist fund devoted to financially helping those in distress as a result of the crisis, as well as frontline professionals & first responders (medical staff, police and army forces). Creating Flexibility for Guests We remain committed to providing our guests flexibility during these challenging times, so we have further extended our cancellation policy. Globally guests who booked a non-flexible rate directly with Accor for travel through June 30, 2020 may modify their reservation for a future date (within 18 months) at the same hotel or receive a credit voucher for the full value for later use. For guests who have booked a flexible rate we will continue to allow for a full cancellation prior to your scheduled arrival. Please continue to visit [all.accor.com]( for the most up-to-date information. For our ALL-Accor Live Limitless members Like many of you, our travel plans have been impacted by government restrictions and concerns with the rapid spread of COVID-19. Travel is not only our job but it’s what brings our global community together, it’s the way we stay connected with our loved ones and it’s our collective passion for travel that unites us. Nevertheless, when the time does come when we can travel again, we want to make sure you will have the opportunity to take full advantage of your elite status and points. • Status Extension: The status you earned in 2019 will be extended to December 31, 2021 allowing you more time to enjoy all the benefits of ALL-Accor Live Limitless. • Points Expiration: To provide you ample time to redeem points, the expiration of Rewards points will be paused through December 15, 2020. • Roll-Over Status Nights / Points: ALL status nights and points earned between July 1, 2020 and December 31, 2020 will be rolled over to jump start your elite qualification on January 1, 2021, allowing you to earn elite status faster in the 2022 program year. • Suite Night Upgrades: For Platinum and Diamond members, all unused Suite Night Upgrades as of December 31, 2020 will be extended for 12 months to provide you more time to enjoy a suite night upgrade on us. Furthermore, we recently launched [Points On A Mission]( making it possible for you to donate ALL – Accor Live Limitless Points to our partner organizations responding to COVID-19. All Points donations will be converted into cash and matched by Accor. We may not know when this will all end but we do know that we remain committed to providing you the best experience once you’re ready to travel again. Things may look a little different, but brighter days are ahead and I, like you, can’t wait to welcome you in one of our hotels. More than ever, we’re ALL in this together. Be well and stay safe! Ian DI TULLIO, SVP Accor Guest [Contact]( | [Modify your personal data]( | [Unsubscribe]( | [Personal data policy](